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Professional services firms offer specialist expertise and advisory services in areas such as audit, tax, accountancy, consulting, law, corporate governance, corporate finance and risk assessment to other business organisations.
Examples of large professional services firms are Ernst & Young, Deloitte, KPMG and the accountants BDO. Organisations such as these help other businesses comply with various legal requirements relating to accounting and business processes. As IT and data management play a huge role in the strategic and daily operations of most businesses, the services of these organisations can also extend into the realm of technology.
Typical technology services include:
The profile of IT governance has increased significantly in recent years following accounting scandals such as those committed by Enron and WorldCom, as well as high profile incidences of large IT projects in business and the public sector getting out of control. This is an area of IT that is also likely to grow as a result of new regulation initiatives that could be introduced to prevent financial activities such as those that fueled the credit crunch, happening again.
Incidents such as these resulted in the introduction of the compliance initiatives: Sarbanes-Oxley (USA) and Basel II (Europe). As well as covering internal issues and indiscretions, corporations also have to protect their websites and technology from increasingly devious external attacks. The websites of some of the major professional services firms that offer technology services have plenty of information on their activities including reports on topical issues and assessments relating to IT governance and security for you to find out more.
Working in an IT role within professional services involves extensive client contact – you will be working on live systems within a client’s business. IT professionals tend to work as part of a team from their own firm (which can include colleagues from other areas of the business such as accounting and tax advisory), but you will also work closely with the client’s IT team and liaise with its IT managers.
You may also work with users of IT within the client’s organisation as you assess risks and develop recommendations of how the client can improve or protect their systems.
You don’t necessarily need a computer science degree to apply for technology-related roles in professional services firms. However, you do need to demonstrate your interest in technology and how it relates to the operation of a business.
Employers look for graduates with a good degree and evidence of numeracy and analytical skills. Excellent communication and interpersonal skills are also necessary. You will work closely with clients to quickly assimilate how their IT systems operate and you will document procedures, write reports and make recommendations.
Other key skills include teamworking, commercial awareness, adaptability and good time management.
Professional services firms that provide technology services run extensive specialist graduate programmes in this area. You will most likely work on projects from day one as most training is done on the job. Employers offer graduates a wide range of experiences – different types of project or service, clients and sectors.
During the graduate programme you will work towards internationally recognised professional qualifications, for example, Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP). Depending on your programme you may also train to become a chartered accountant. There are a wide range of opportunities to progress: you might specialise in a particular area or move into roles where you lead teams or work with clients of increasing significance.
There are also opportunities to gain further professional qualifications, for example, PRINCE2 (project management) if you specialise in project assurance for the public sector. Secondments to international organisations are also possible.
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