Human resources (HR)

Graduate training schemes aimed specifically at human resources are rare, but you may be able to do a placement in an HR department as part of a graduate programme with one of the large retailers and choose to specialise on completion of your training scheme.

The human resources (HR) department plays a key role in making a retail business successful. The HR team is responsible for recruiting, developing and retaining the people who are vital to the smooth running of the organisation and, ultimately, its profitability. HR or personnel officers and their managers build relationships with managers in other areas of the business, advising them on HR policies and putting structures in place to aid them in developing their own staff.

Other responsibilities include writing job descriptions and advertising vacancies; shortlisting and interviewing for job roles; implementing government policy, such as legislation concerning racial equality; dealing with disciplinary matters; developing pay and benefits packages; reviewing salaries; and planning training based on staff needs.
Working hours tend to be between 9.00 am and 5.30 pm but since many retailers open late at night and at weekends, you may be required to cover some of these hours.

Working environment

You’ll be working with other professionals within the retail organisation to support the corporate strategy through HR systems and processes. To help maintain good relationships with managers in the areas you are responsible for, you may be required to visit their departments and get to know the staffing issues they face.

Starting out

Specific HR graduate training schemes are rare but it is possible to experience working in HR during a graduate programme. Usually recruiters will offer direct entry to HR roles and you will receive on-the- job training. Most organisations will also give you the opportunity to study towards Chartered Institute of Personnel and Development (CIPD) qualifications.

Skills required

Any degree background is accepted, particularly if you are going through a graduate training scheme. However, human resources management or business management may help your CV get noticed when applying for direct entry roles, especially as competition for jobs is fierce. Other qualities that will put you ahead of the competition include good teamworking skills, flexibility and excellent organisational skills.

Kevin Spencer is recruitment manager for hotel and entertainment fleet personnel at Carnival UK.