Store management: Michelle Zouche

Name: Michelle Zouche

Job: Project manager

Employer: Sainsbury’s

Area of work: Store management

Qualifications: BSc biology, University of Birmingham

During my graduate training programme I spent time in the four main areas of the business. Starting in a store, I ran my own department and then worked on the layout of stores within the format development team. Next I worked as an investment delivery manager on the re-launch of two stores, and finally worked as a buyer managing a procurement project that saved the company £1.5 million. I started learning management skills from the very beginning, taking on more responsibility as I progressed.

Involved in store development

I’m now a project manager in store development – this means I get involved when a new store is built or an existing store refurbished. I usually work on two or three projects at different stages of development, collaborating with external contractors as well as colleagues in different departments, from IT to supply chain to in-store retail teams. It’s my job to make sure every detail comes together so that stores are launched on time to specification and within budget, being fit for purpose when they open for customers.

‘I project manage the development of new stores – I make sure every detail comes together.’

Keeping my cool

The most challenging part of project managing is the sheer volume of things to do! Time management and keeping my cool when problems crop up is essential. It’s also important to network and build good relationships with colleagues in different departments – it makes it much easier to achieve my goals. I feel a sense of pride when I launch a store, as I know how much has gone into making it happen.