Computer sales support

Computer sales support job description: Typical employers | Qualifications and training | Key skills | Useful links | Find jobs and courses

Computer sales support staff are employed by computer manufacturers, software/systems houses, IT consultancies, IT services organisations, computer suppliers and IT solutions providers. They are the key point of contact between an organisation and its clients: answering queries, providing technical advice and introducing new products. Key responsibilities include:

• identifying and establishing new business;
• organising sales visits;
• entertaining clients;
• negotiating contracts;
• undertaking relevant research;
• maintaining records;
• giving demonstrations;
• making presentations;
• attending trade exhibitions, conferences and meetings;
• preparing tenders and proposals;
• reviewing sales performance;
• writing reports and sales literature.

Travelling, tight deadlines, the need to meet sales targets can make the work pressurised at times.

Jobs are advertised via the internet, by careers services and recruitment agencies, and in newspapers and relevant publications such as TARGETjobs IT, IS Opportunities, Computing and Computer Weekly. It is also worth attending on-campus presentations given by IT and technology employers and applying early for advertised positions during the first term of your final year at university.

Qualifications and training required

Although a degree in any subject is acceptable for entry into the profession, employers normally prefer graduates with relevant qualifications in computer science/engineering, physics, electronic engineering, mathematics and software engineering. For graduates without relevant qualifications and/or experience, a postgraduate IT qualification can be of benefit.

Relevant experience gained in any commercial/sales area involving contact with customers or the general public is advantageous.

Key skills for computer sales support

Strong technical, organisational, communication and sales skills are essential. Potential recruits should possess commercial awareness and excellent interpersonal skills. All candidates must be meticulous and logical in their work and capable of meeting high standards in programming aptitude tests. A full driving licence is also normally essential.