We are a truly unique organisation, providing the travel system and infrastructure upon which London relies. Delivering almost the entire London travel network, we manage everything from the London Underground and London Buses, to London Riverboat Services, London Trams and 580km of the capital’s roads. But we don’t just get people from A to B. The services we supply ensure the economic and social wellbeing of one of the world’s greatest cities
We’re not just thinking about today though. We’re also planning for tomorrow – building a transport network fit for a 21st Century city. We’re playing a vital role in preparing London for the Olympic games, and in creating a more sustainable future for the capital. The vast range of services we provide, and the team we need to provide them, enable us to offer an unprecedented variety of graduate schemes, each requiring their own distinct set of qualifications and attributes.
Information Management at TfL is responsible for a range of varied and complex projects, from one-off programmes to ongoing schemes such as Oyster Card and the Congestion Charge. This scheme offers you the chance to sample the disciplines involved in the provision of an IS/IT business service, and covers areas such as strategy and planning, technical architecture design, programme and project delivery, and service management.
Placements
Situated in the Information Management departments of all Modes, work placements will be undertaken in a variety of information and technology services and completed on a rotational basis. They may include some or all of the following:
Business Development/ Business Partners
The Business Development Practice is Your IM’s key route to the business. Its team of Business Relationship Managers is responsible for developing and maintaining business engagement. They enable Your IM to be a strategic partner to the businesses we support, and to maximise the value TfL derives from investment in IT.
Planning & Business Management
Working with the Training, Communications and Intranet Development teams, you’ll use project management skills to manage and deliver IT training to operational and office based staff across all TfL modes. You’ll learn to understand and accommodate operational restrictions, manage and monitor intranet content and adhere to government and corporate standards and policies.
Service and Operations
Service and Operations is accountable for the provision and operation of all IT services and applications within TfL. The scope of this extends from a user’s desktop, to communicating across TfL to one of our data centres supporting SAP, and to other business applications. We provide services against Service Level Agreements. These may be delivered through our own Service and Operations TfL team or via third party vendors (e.g. O2 who supply our Blackberry service) managed to stringent commercial contracts. Our key focus is to deliver superior customer service through strong repeatable ITIL (IT Infrastructure Library – a comprehensive documentation library of best practice in IT service management) based processes. This may be in the performance of applications to maximise our customers’ productivity or the experience of reporting a problem to the helpdesk and its speedy resolution.
Project and Programme Delivery
The Project and Programme Delivery team is accountable for aligning the Your IM programme and project delivery function to TfL's business and operational demands, while ensuring successful governance throughout. As part of this, the team is responsible for SAP programme management, where the focus is on SAP industrialisation; making what we have today work better.
Strategy & Technology
The team is responsible for development of Strategy and it's alignment to TfL's strategic imperatives and those of the Greater London Authority (GLA) group overall. As Your IM's centre for IT enterprise design and innovation, we deliver the expertise required to ensure the effective governance of TfL’s enterprise architecture and related technology services including strategic business system platforms, technical and functional infrastructure and security.
IM Strategic Investment Programme (IMSIP)
IM Strategic Investment Programme (IMSIP) is investing £88m over three years and is forecast to deliver £348m in savings by 2014/15. It is the manifestation of a series of infrastructure improvement strategies including end-user computing (EUC)Data centres and hosting application portfolio management, networks, collaboration, email archiving and security.
Category and Vendor Management
The Category and Vendor Management team oversees Your IM’s interface with Group Procurement and is responsible for the ongoing vendor and contract management with our key IM suppliers. The team works alongside colleagues in Group Procurement to ensure we’re delivering against our best value, legal compliance, convergence and sustainability objectives. We manage our key contracts with our suppliers and deliver TfL’s information management needs, seeking to improve reliability, integration and agility for our customers.
Further Education and Professional Studies
Working with Senior Management throughout the scheme you’ll be given practical advice, ideas and guidance on your performance. You’ll have reviews and objectives to support your development at every stage. At around 18 months, your preferences will be identified for suitable job roles on completion of the scheme. You’ll be given opportunities to undertake technical, business and management training that will eventually lead to chartered IT professional status.
Duration
Two years.
Entry requirements
Minimum of a 2:1 degree with a strong analytical focus. Areas of specialism may include IT, Management, Arts, Sciences or Engineering.
Benefits
Join us as a graduate and you’ll become part of a business that’s changing London. Our rewards package is everything you’d expect from a graduate scheme of this nature. The starting salary is £24,488 in the first year, depending on your performance and progress this will increase in the second year. You and a nominated other will receive a free annual Oyster Card for travel throughout the TfL network. You’ll also receive an interest-free loan and 75% reimbursement of the cost of the purchase of annual tickets for travel outside of the TfL network. You’ll benefit from 30 days’ annual holiday (along with the standard eight days of public holidays) and you’ll be eligible to sing up for the TfL final salary pension scheme. You’ll also receive health club and gym discounts and optional private medical insurance.