Ten skills you'll gain from working in part-time retail jobs
Customer complaints and queries can give you useful examples of your problem solving and communication skills
Make sure you don’t overlook any of the skills you’ve gained from part-time retail work. It can really help when you are putting together your CV to apply for internships or graduate jobs.
Employers assess CVs and online application forms by looking for examples of competencies or employability skills – in other words, they want to know you’ll be able to do the job. Here is a list of ten key competencies or skills that you can gain from retail jobs and tips on how to present how your retail work experience to show you have got the attitude and abilities the employer wants.
Ten shop work skills that will help students get a graduate job
1. Customer service. Customer service is the care that a customer receives before, during and after a purchase. Good customer service is friendly and polite, and puts the customer first; it is very important in creating loyal customers.
Customer service is vital in many graduate careers, including management consultancy and financial services. For example, HSBC Bank plc doesn’t expect its graduate applicants to have a degree in finance, but for many of its schemes it looks for a minimum of two months’ customer-related work experience.
2. Dealing tactfully with customer concerns. Customer complaints and queries can give you useful examples of your problem solving and communication skills, both of which are fixtures on most graduate recruiters’ wishlists. However, communication is such a broad term that employers may want you to define your abilities in this area a little more closely, for example, by referring to persuasion, negotiation or influencing.
3. Commercial awareness is also sometimes referred to as customer or business awareness, and any retail work experience is a great opportunity to develop it.
Working in retail, you’ve seen first-hand how a fast-paced business operates and how commercial decisions are made. What made the business you worked for profitable, and what role did you play in its success? Did you come up with any ideas to make the business more successful? Were they implemented, and if so, with what results?
4. Working under pressure. Did you ever have to stay calm and keep smiling as a big queue built up at your checkout? What steps did you take to try and make sure customers weren’t kept waiting? Try to think of examples of how you coped at particularly busy times and how your attitude and approach made a difference.
5. Working in a busy team. A supportive team ethos on the shop floor helps to create a good atmosphere for customers. Successful retail businesses depend on different teams working well together, so think both about your role in your team and how others in different teams depended on your work. Did you take part in team meetings and if so, what did you contribute?
6. Initiative. What did you do when problems arose? What if goods were damaged before being paid for, or if a customer or colleague was taken ill? Think about how you reacted to the unexpected and what you learned from those experiences. If you made any suggestions about how things could be improved, these will show that you’re a good self-starter. If your ideas were put in place and worked out well, so much the better.
7. Use of IT. The ability to use IT systems is important in many graduate careers. Chances are that your part-time retail job has given you practical, hands-on experience of using IT in the workplace, and it’s worth mentioning the systems you used on your CV.
Examples of IT systems that are widely used in retail are: electronic point of sale systems; supply chain systems that help to monitor, order and distribute stock; and management information systems that enable retailers to interpret sales data and analyse trends.
8. Responsibility. Being responsible, reliable and trustworthy is all part of what graduate recruiters describe as self-management. Good self-management involves being punctual, flexible, getting work done on time, and being willing to improve your own performance. Employers sometimes complain that this is an area where graduates fall down, so if you can use your retail experience to show you can be trusted to get the job done, you’ll put yourself in a good position to get hired.
9. Cultural awareness. If you worked with people from a diverse range of backgrounds in your retail job, this could be an asset. Many big graduate employers are multinational and want to recruit candidates who are capable of building rapport with colleagues or customers from all around the world. Smaller companies will regard cultural awareness as an advantage too.
10. Numeracy. Retail workers use numeracy skills in a range of ways, from giving customers the correct change to stock taking. Did you play a part in using information about sales trends and promotions to estimate the stock needed? Then you’ve gained a good example of how you can put your numeracy skills into practice.
More advice on how to get the graduate job you want
Our advice articles on the skills you need to apply for a graduate career will also be relevant to you if you want to showcase the competencies you’ve developed from shop work in an application for a career in a different area.