Answering ‘give us an example of a time when’ questions in your property job application
Also known as competency-based questions, if you answer these questions well you show recruiters you have the right skills and competencies to meet the employer’s selection criteria.
You can never just say that you have an attribute; you need to provide an example of when you used or developed the skill.
Employers use skills-based questions to assess whether you have the appropriate skills to become a good surveyor or property consultant – remember that the skills that you’ll be asked about will always be relevant to the job. By giving evidence from the past it indicates to the recruiter how you might behave in the future. It also shows whether you have the analytical skills and self-knowledge to select the best examples. For example:
- A previous example of Gerald Eve's competency questions: ‘Please give an example of how you have adapted your communication style to deal with different people.’
- Berkeley Group has previously asked: ‘Berkeley's core values are: integrity, passion, respect, creativity and excellence through detail. Give an example of a time when you have shown one or more of the values.’
For more advice on the application process read our article on how to answer other tricky questions: why property, why this employer and why this job?
Tip 1: focus on the question
Ensure you actually answer the question being asked and choose a suitable example to talk about. ‘My tip for applicants is to think “why is this firm asking this question?” and “what are they looking for?” Then break down the question step-by-step and make sure you’re answering every section of it,’ a graduate recruiter at CBRE told TARGETjobs.
To make your example sound as relevant as possible to the skills or qualities you think the employer is interested in, use key action words to draw attention to these, such as ‘I organised/calculated/presented/liaised’. A graduate recruiter at Barratt Developments Plc told us: 'During the application process many candidates make the mistake of writing what they think we want to hear, rather than being honest about themselves. There is no such thing as a “perfect candidate”; it is best to be candid about your experience and the areas in which you need to develop.'
Tip 2: use your whole life
A graduate recruiter at Knight Frank recommended including all details of your work experience history, even if it is in a different sector: ‘You can strengthen your application by emphasising all of your work experience, including part-time jobs, and not just industry-specific internships,’ she advises. ‘This will highlight that you have a good work ethic in general.’ Similarly, Amelia Dowty, talent acquisition lead at JLL, says, ‘Make sure your application gives the reader a clear view of “the whole you”, not just your work experience and academic qualifications’. Include property-related experience where possible but try not to have too many answers from one part of your life; picking examples from a range of activities will show you’re a well rounded candidate.
Tip 3: take CARE
When answering these questions, don’t simply state what you did; make sure you explain and evaluate your examples fully. To do this, try the CARE approach. It will help you structure your answer and ensure you include just the right amount of relevant detail. Write about the Context, the Action you took to complete the objective and the Results of your efforts and then give an Evaluation of what you did.
For example, if asked about a challenge you set yourself and how you went about achieving it, you could talk about running a charity fundraising race. The context might be that you’re not naturally athletic and you had to schedule training in around studying. The action might be that you trained regularly three times per week, planning a running schedule, keeping a record of the miles you covered and pushing on even when you found it hard. Make sure you highlight what skills you put to use here. Then the result might be that you completed the race and raised however much money for your charity. Finally, the evaluation is the important bit and your chance to show off your skills. Point out, for example, that you were determined in the face of difficulty and you planned your training effectively to make sure you achieved your goal. If you can include some of the skills mentioned in the job description, then all the better.
Don’t fall at the final hurdle. Give credibility to your answers by proofreading your application . Read it through carefully and get it looked over by a fresh pair of eyes before you submit it. ‘Check for any mistakes before you send off an application,’ says Vanessa Briggs, HR manager at Gerald Eve. ‘Don’t underappreciate the small things – for example, spelling the firm’s name correctly – as these can let candidates down.’