BMW Group

Aftersales, Warranty & Campaigns - 12 Month Placement - Rolls-Royce Motor Cars Ltd

We are looking for an undergraduate to do a 12 month placement within our Aftersales, Warranty & Campaigns department. You will be based in Bognor Regis at our new Technology and logistics Centre and working for Britain’s leading automotive brand. 

The Rolls-Royce Aftersales Warranty Department are responsible for providing a range of support functions for our global dealer network in order to maximise customer satisfaction. As part of Ownership Services we are responsible for ensuring that vehicle warranty/service claims, technical campaigns and dealer warranty audits are administered in an efficient and timely manner. 

Key Accountabilities 

  • Creating reports for Technical Actions completion rates 
  • Introducing dealers to new reporting system 
  • Supporting the manager with project work 
  • Helping to develop and create new processes to support daily tasks 
  • Dealing with technical issues relating to system access. 
  • Updates to dealer facing bulletins. 
  • Quarterly dealer key performance indicators report on Aftersales operations to measure worldwide dealer performances. 
  • Quarterly Internal Aftersales reports. 
  • Technical Action cost analysis. 
  • Prepare team and department warranty presentations 

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