Graduate Customer Insight Programme

Duration: 2 years and 3 months

Location: Staines

Starting salary: £27,000 plus £3k starting bonus

Minimum requirements: 2:1 degree or Master’s (with 2:2 degree minimum)

The role of our Insight team is to fully understand the needs of our customers and how they could be fulfilled. They deliver actionable insights that keep our customers at the heart of all our commercial decisions.

Would you like to be part of this dynamic and exciting team? One that puts the customer at the centre of everything we do? Our Insight team is responsible for this key role. We cover every business unit of British Gas, delivering actionable insights that keep our customers at the heart of all our commercial decisions.

Covering 28 million customer accounts, we combine advanced analytics and modelling with a variety of market research techniques to develop a deep understanding of our customers: who they are, how they behave, what they like to buy and what they think about us. We get to know them so that we can fully understand their needs and behaviours in order to influence the decisions we make as a company. This ensures we appeal to the right customers at the right time and in the most efficient way. Through this the Insight team has the opportunity to get involved with, and influence every decision the business makes.

Insight is the most diverse and influential department within British Gas, offering graduates a fantastic opportunity to gain experience within a large, commercial team that’s responsible for driving business decisions. As an Insight graduate, you will develop a wide array of skills and gain an extensive range of experiences, enabling you to seamlessly transition into the business upon finishing the programme. That’s why we’re looking for inquisitive people with a passion for using information to drive better decisions.

Deadline for applications: 4 January 2017 (subject to change, please apply early to avoid disappointment).

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