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Operational & Performance Excellence

We strive to offer you experience in your particular area quickly and you will have the opportunity to study towards an industry recognised qualification relevant to your chosen business area.

We are looking for a graduate to join our Bank Central Operational and Performance Excellence Department.

At Close Brothers, we constantly strive to anticipate the rapidly changing needs of our customers and to develop new services to meet those needs. Our goal is to provide superior returns to our stakeholders and we stress creativity and imagination in everything we do.

The Operational and Performance Excellence team is a small high performing consulting team offering frequent interaction with senior management, high responsibility and visibility across all business divisions.

Our team focuses in constantly evolving the bank’s operating strategy, continuously re-engineering customer and non-customer facing processes and ensure the appropriate performance measures are designed and available to drive best outcomes for our customers.

We also operate the Bank’s Robotics and Artificial Intelligence Centre of Excellence which aims at smart automation of business processes, enabling our colleagues work more efficiently than our competitors in the market and drive the smoothest experience for our customers. In return, our businesses continue to grow and new exciting opportunities created for our people as we acquire more customers and business. Our employees are also able to invest time in developing their skills for the future.

This role is a long term career opportunity. You will start with rotations in each of the different business functions to gain an understanding of how the business operates and identify opportunities for improvements.

Both our Operational Excellence Lean Six Sigma training and Robotics Automation Practitioner training will be provided in-house. You will be responsible in applying the skills to solve a real life business challenge. All our trainings are industry recognised and there will also be opportunities to get externally certified as progress is made and you will be financially supported to achieve relevant qualifications. 

We are looking for

Academically we are looking for applicants with at least a 2:1 degree. We are open to degrees in all disciplines but the following subjects are desirable: IT, Computer Science, Business, Finance, Economics, Engineering, Maths and Science    

We look for passionate people, with curiosity and an eagerness to learn. We are keen to hear from people who are commercially aware, and that have a genuine interest in working in the financial industry. 


Please note that the Assessment Centre will take place on the 4th December 2017. In order to be considered for the Assessment Centre please make sure to submit your application by 13th November the latest.

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