HR Undergraduate – Operations
E.ON provides electricity and gas to millions of customers across the UK. Our vision is a simple one: we want to be the trusted energy partner for our customers. We back technologies like Combined Heat & Power (CHP) that recycle heat and lower bills. With 23 wind farms and the country’s largest biomass power plant, we’re major investors in renewable and alternative energy. And we won Large Supplier of the Year in 2014 and came top for Overall Customer Satisfaction in 2012 and 2013 at the uSwitch Energy Awards. It’s a record we’re proud of and with your help, one we’ll maintain.
The HR Operations team work collaboratively to ensure that our UK colleagues are paid accurately and on time and in accordance with their terms and conditions of employment.
What you’ll do
On the summer placement, you’ll have the opportunity to work within our Customer Service Team working with both our customer-facing and back office teams. You’ll be involved in reviewing some of our core high volume processes to assess their performance and effectiveness.
You’ll do this by working within and across our teams – both within HR Operations but also our business line managers and our global service providers – to analyse our end to end processes in order to make recommendations for improvements, whether that be systems, process or policy.
This placement would be attractive to someone who wants to understand more about how the HR Shared Service Centre Model operates within a large corporate environment and the alternative career paths it can offer.
• Support the programme of continuous improvement activity across HR Operations
• Gain insight into the effectiveness of our processes and systems
• Complete detailed analysis on some of our high volume, core processes and identify tangible and quantifiable areas of improvement
• Support the identification of any policy, system and process changes and work with the Customer Service Manager on any operational activity plans to bring the changes in
What we’re looking for
You’ll bring your curiosity and analytical nature to any task that comes your way, demonstrating enthusiasm and passion with an understanding of commercial drivers. You’ll also possess excellent communication, planning and organisational skills.
The desirable skills or experience we look for: ideally you’ll have project management skills and experience in writing business case based reports.
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