Operational Management Internship Programme
About Fidelity International
Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.
Fidelity International Operations are on the front line of our external services and ensure the smooth running and delivery of the business.
What do we do?
Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysts, Brokerage and Process Automation to name but a few.
Client Services / Customer Relations
Client Services play a critical part in first line customer care. They resolve a wide and complex variety of enquiries via secure messages, letters, phone calls and social media posts.
Based in Kingswood and India, the Retail Pensions team are responsible for the administration of the Fidelity Retail Self-Invested Personal Pension (SIPP) from an operational perspective. The team handles transfers in/out, annuities, trivial commutations, divorces, deaths and corporate actions.
Pension Operations aims to deliver customer service excellence to Fidelity's institutional and Workplace Investing (WI) customers. Each touch point during the customer's journey is important; from the transitioning of a pension scheme through to the guidance we provide to members at retirement.
This department project manages Retail Operations, Pension Operations, Client Services and Shared Services in the UK Ireland and India. This includes managing activities such as gathering business requirements, creating / re-engineering processes and procedures, delivering training, completing business contingency planning, introducing operational controls, providing questions and answers for the customer facing teams.
Meet the team
It’s important to us that every single one of our 7000 employees has a great experience at Fidelity. Here’s what some of the operational management team think of life here.
"You will lead interesting projects to help deliver change and process improvement to the business. You will be the point of contact for key stakeholders, organising working groups, chairing meetings and progressing actions. You will oversee this process throughout from implementation to delivery."
Eimear - Operational Management Graduate
(University of Aberdeen - History and International Relations)
"My favourite part of working at Fidelity was the extensive support network, the aspiration from all to deliver innovative, customer centric solutions and the fast moving environment where everyone embraces problem solving."
Matthew - Operational Management Intern
(University of Durham - Economics)
What will I be doing?
Over the course of an 8-week programme, you’ll absorb and learn all about Fidelity International and discover how our component parts work together. This is particularly true within Distribution Operations where, in addition to the lunch and learns and overviews you will receive, you will complete a project in one of; Anti-Money Laundering, Brokerage, Fund Data Management or Pricing.
Learn alongside leaders
You’ll learn how our team of experts ensure that Fidelity works seamlessly on multiple platforms and understand what is necessary in the back office to ensure this success.
Embrace the rotation
Distribution Operations are responsible for supporting the business in a variety of ways. You could potentially have rotations within Fund Data Management, Retirement Benefits Team – Pensions, Re-Regulations and Transfers –Self-Invested Personal Pension (SIPP), Workplace Investing (WI) or Personal Investing (PI), Brokerage or the Anti-Money Laundering team.
At the end of your eight week programme, you’ll present a review of your time with Fidelity and answer questions which will contribute towards the potential of a graduate offer for 2019.
What we look for
We look for intelligent, quick-thinking students with a keen interest in the industry. For that reason, we take on people from all degree disciplines.
You will be highly driven with intellectual curiosity and an interest in serving the best interests of our clients. You’ll have the analytical skills to grasp processes and procedures and the intellectual capacity to identify improvements.
So much of what we do involves people, relationship building is therefore key as you move through the business. We look for people who are able to work comfortably on their own but also work collaboratively with others through a variety of communications tools, time-zones and cultures.
Most important of all you must be customer focused. Fidelity International expects customer centricity to be in the DNA of all its employees.
2:1 or above
You will be graduating in 2019 and you will have a minimum of three C’s at A level or equivalent and be on track for at least a 2:1 degree (or equivalent).
Learning and development
Unlike other firms that hire on a volume basis, we take on a select number of interns. Your input over the eight weeks will be highly valued here as we welcome you in to gain some real experience in a leading Investment Management organisation.
We don’t expect you to come straight in and know everything about what we do. You’ll start the internship with an induction, during which we’ll introduce you to asset management and how it fits into the City, as well as to the broader financial markets.
Lunch and learns
There are many ways to develop your skills as your internship progresses. A series of ‘lunch and learns’ hosted by key business speakers from Sales and Marketing, Equity Research, Technology, Eight Roads (our venture capital business) and Distribution Operations will give you a first-hand, genuine insight into the full scope of each of our businesses.
Salary and benefits
We invest a lot of time and resource into our internship students, ensuring you receive a really strong remuneration package for your eight weeks with us. You will receive a pro rata annual salary of £28,000. You also have four days’ annual leave entitlement over the eight weeks.
We like candidates with multiple skillsets, which is why the recruitment process will look to have assessments and questions that will aim to highlight your work ethic, personality and potential.
We value the different ways that people think. Don’t tell us what you think we want to hear - it’s not what you choose to write about that matters but how you articulate your thoughts. We will be looking for you to provide your answers via previous examples from academia, employment, voluntary work or societies you may have been involved with. You don’t have to do this all in one go – you can save and log in as many times as you want with your username and password.
You will need to:
- answer three questions to support your application
- provide an up-to-date CV
Our online inductive reasoning test is focused on logical thinking and how candidates can work flexibly with unfamiliar information to find solutions to problems.
If your application is successful, we will ask you to complete a motivation-based telephone interview, lasting approximately 30 minutes. We’ll ask you why Operational Management within Fidelity International appeals to you, as well as learning more about your background and skills, and how you use these day-to-day.
Face to face interview
We are a little bit different to other businesses. We want to meet you and learn more about you before inviting you to an assessment day. This stage would be an opportunity to come into our offices, meet a Fidelity representative face-to-face and learn more about the business. Your interview would be an hour long, continuing on from the phone interview by focusing on what you can bring to the role through competency and strengths-based questions.
During the assessment, you will be involved in a combination of a group exercise, an interview and an analysis exercise.
Stand out at the assessment centre and we’ll offer you a place on our internship programme starting on 25th June 2018. You’ll have two weeks from the day you receive your offer to make a decision. We will assign you a current graduate as a buddy to help with your decision making. This person will continue to be on hand to support you throughout your internship at Fidelity.
Are you ready to apply?
Applications are reviewed on a rolling basis so no need to wait until the very last day. If the Operational Management internship scheme is the programme for you, then you can register your interest on the site below and you will be reminded to submit your application between 11th January 2018 and 11th March 2018.
Remember to mention TARGETjobs when contacting employers!