Operational Management Industrial Placement Programme
About Fidelity International
Fidelity International provides world class investment solutions and retirement expertise to institutions, individuals and their advisers - to help our clients build better futures for themselves and generations to come. As a private company we think generationally and invest for the long term. Helping clients to save for retirement and other long term investing objectives has been at the core of our business for nearly 50 years.
Fidelity International Operations are on the front line of our external services and ensure the smooth running and delivery of the business.
What do we do?
Distribution Operations is a global enterprise comprising myriad functions that support the success of the business, including Project Management, Business Analysis, Brokerage and Process Automation to name but a few.
Client Services / Customer Relations
Client Services play a critical part in first line customer care. They resolve a wide and complex variety of enquiries via secure messages, letters, phone calls and social media posts.
Based in Kingswood and India, the Retail Pensions team are responsible for the administration of the Fidelity Retail Self-Invested Personal Pension (SIPP) from an operational perspective. The team handles transfers in/out, annuities, trivial commutations, divorces, deaths and corporate actions.
Pension Operations aims to deliver customer service excellence to Fidelity's institutional and Workplace Investing (WI) customers. Each touch point during the customer's journey is important; from the transitioning of a pension scheme through to the guidance we provide to members at retirement.
This department project manages Retail Operations, Pension Operations, Client Services and Shared Services in the UK Ireland and India. This includes managing activities such as gathering business requirements, creating / re-engineering processes and procedures, delivering training, completing business contingency planning, introducing operational controls, providing questions and answers for the customer facing teams.
Meet the team
It’s important to us that every single one of our 7000 employees has a great experience at Fidelity. Here’s what some of the operational management team think of life here.
"You will lead interesting projects to help deliver change and process improvement to the business. You will be the point of contact for key stakeholders, organising working groups, chairing meetings and progressing actions. You will oversee this process throughout from implementation to delivery."
Eimear - Operational Management Graduate
(University of Aberdeen - History and International Relations)
"My favourite part of working at Fidelity was the extensive support network, the aspiration from all to deliver innovative, customer centric solutions and the fast moving environment where everyone embraces problem solving."
Matthew - Operational Management Intern
(University of Durham - Economics)
What will I be doing?
During this one year programme you will undergo two six-month rotations, which replicates the start to the full graduate programme. If you are successful after your year with us, you will be offered to join the graduate programme on a shorter programme of 18 months as your year with us will count towards the typical 2.5 year graduate programme.
In addition to playing a large part in first line customer care, your rotation will also involve a project to look at ways to improve processes and procedure to increase efficiencies and customer satisfaction.
Operations are responsible for supporting the business in a variety of ways. You could potentially have rotations within Fund Data Management, Retirement Benefits Team – Pensions, Re-Registrations and Transfers –Self-Invested Personal Pension (SIPP), Workplace Investing (WI), Personal Investing (PI), Brokerage or the Anti-Money Laundering team.
Our Business Analysis Team engage in all activities through a project/change life cycle with particular focus on operational requirement gathering, as well as the production of Business Requirement Documents (BRD) for technology led projects and creating supporting business cases. Fidelity adopts an agile approach to its project management and during your rotation you will immerse yourself in these ways of working.
What we look for
You need to be ambitious, enthusiastic and driven. We want someone who is unafraid to challenge the status quo, yet someone who can disrupt appropriately.
You will be highly driven with intellectual curiosity and an interest in serving the best interests of our clients. You’ll have the analytical skills to grasp processes and procedures and the intellectual capacity to identify improvements.
So much of what we do involves people, relationship building is therefore key as you move through the business. We look for people who are able to work comfortably on their own but also work collaboratively with others through a variety of communications tools, time-zones and cultures.
Most critically you must be customer focused. Fidelity International expects customer centricity to be in the DNA of all its employees.
Sandwich year / Deferred year
You will be on a sandwich degree course which requires a 12 month industrial placement between 2018 and 2019 or will have sought written permission from your University for a deferred year. You will have a minimum of three C’s at A level or equivalent and be on track for at least a 2:1 degree (or equivalent).
Learning and development
Unlike other firms that hire on a volume basis, we take on a select number of industrial placement students. You will be highly valued here, so your development is heavily invested in from day one.
In your industrial placement year, you will complete the Investment Management Certificate (IMC) 1 & 2 and if you go on to join the graduate programme once you have graduated, you will have the opportunity to study towards a further professional qualification dependent upon your chosen career pathway.
Salary and benefits
We invest a lot of time and resource into our industrial placement students, ensuring you receive a really strong remuneration package including salary and lifestyle benefits. You will receive an annual salary of £28,000. You are also eligible for an end of contract bonus of £1,000 in addition to enrolment onto our pension plan, life assurance, private healthcare and 23 days’ annual leave entitlement.
We like candidates with multiple skillsets, which is why the recruitment process will look to have assessments and questions that will aim to highlight your work ethic, personality and potential.
We value the different ways that people think. Don’t tell us what you think we want to hear - it’s not what you choose to write about that matters but how you articulate your thoughts. We will be looking for you to provide your answers via previous examples from academia, employment, voluntary work or societies you may have been involved with. You don’t have to do this all in one go – you can save and log in as many times as you want with your username and password.
You will need to:
- answer three questions to support your application
- provide an up-to-date CV
Our online inductive reasoning test is focused on logical thinking and how candidates can work flexibly with unfamiliar information to find solutions to problems.
If your application is successful, we will ask you to complete a motivation-based telephone interview, lasting approximately 30 minutes. We’ll ask you why Operational Management within Fidelity International appeals to you, as well as learning more about your background and skills, and how you use these day-to-day.
Face to face interview
We are a little bit different to other businesses. We want to meet you and learn more about you before inviting you to an assessment day. This stage would be an opportunity to come into our offices, meet a Fidelity representative face-to-face and learn more about the business. Your interview would be an hour long, continuing on from the phone interview by focusing on what you can bring to the role through competency and strengths-based questions.
During the assessment, you will be involved in a combination of a group exercise, an interview and an analysis exercise.
Stand out at the assessment centre and we’ll offer you a place on our industrial placement programme starting on 25th June 2018. You’ll have two weeks from the day you receive your offer to make a decision. We will assign you a current graduate as a buddy to help with your decision making. This person will continue to be on hand to support you throughout your industrial placement at Fidelity.
Are you ready to apply?
Applications are reviewed on a rolling basis so no need to wait until the very last day. If the operational management industrial placement scheme is the programme for you, then you can register your interest on the site below and you will be reminded to submit your application between 11th January 2018 and 11th March 2018.
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