Fluxx is an innovation and strategic design consultancy. We work with clients (anyone from a 2-person startup to FTSE 100 companies) to research, design, and test innovative products and services at pace. We apply the same lean principles of innovation to all, focusing on creating something new of value to customers. Our teams are made up of outstanding people from all backgrounds (carpenters, lawyers, digital strategists, deep-sea divers), because we believe our best ideas come from working with those who think differently to us.
- Customer research: Getting out and talking to customers is where everything starts, leading us into situations we’d never imagine. We’ve rubbed shoulders with cosplayers at a video game convention, shopped for groceries with parents & screaming toddlers, interviewed Dutch taxi drivers as we drove with them through Amsterdam, and put on store uniforms and served customers in a Shanghai flagship store - anything we can do to generate meaningful, actionable insights upon which to base our next steps.
- Service and business design: We stand shoulder to shoulder with our clients. We know if we’re successful, we won’t be needed anymore and everything will have to work within the existing organisation. So we co-create everything with our client teams and evaluate, and design for, the business impact of propositions. We don’t make a powerpoint deck and leave; everything we design is viable and delivers lasting change.
- Proposition development: Our team of creative designers, technologists and researchers regularly takes an idea from inception to creation in 2 days (our infamous RapidStarts). We’ve built working prototypes to identify optimum battery placement for energy companies, launched tools to digitally analyse defects in aircrafts and created financial services bots to advise on customer investments.
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