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Graduate IT Support Analyst

G-Research seeks highly motivated, smart and technical graduates to join our growing team. This is a fantastic opportunity to work within a financial institution with real responsibility and a focus on progression.

The Company

G-Research is a well-established and rapidly growing firm with a leading platform for developing quantitative research and systematic investment ideas. We have created a community designed to inspire the best minds in the world to tackle the toughest intellectual challenges and deliver the best work of their careers. Our platforms and technologies are constantly evolving to meet the real-world scenarios we throw at them.

The Role

We are looking for graduates to join our IT Service Desk team. This team interacts with all areas across the firm through the provision of technical support to end users. In this role, you would deliver this technical support and also be involved in the maintenance, troubleshooting and improvement of our global IT infrastructure.

Most of the users at G-Research are highly computer literate and range from Software Developers through to Quantitative Analysts and IT Engineers. For you, this means that you will be exposed to a wide variety of user issues, with varying levels of complexity, and will have the opportunity expand your knowledge a lot. There are also opportunities to travel to a number of offices and data centres, working on a breadth of technical projects with both other members of the team, in addition to the senior IT engineering teams.

You will be working on a large range of technologies and will be responsible for a variety of these, including:

  • Virtual and Workstation Blade upgrades and deployments
  • Server 2012 upgrades and deployments
  • Server and workstation hardware, diagnostics and repair
  • PCoIP configuration and diagnostics
  • Software upgrades, including trading and general infra applications
  • Active Directory and Microsoft Exchange management
  • VMWare ESX virtual infrastructure
  • Storage and Computing: SAN, Flash, Tiered with computing farms
  • Backup infrastructure and disaster recovery
  • Software packaging and build systems
  • Automation and scripting
  • Windows and Linux Operating Systems
  • Introduction and Training

Your development is important to us and for the first three weeks you will receive comprehensive in-house training to assist you to become accustomed to our user environment and IT infrastructure. This training will be delivered through hands-on experiential sessions in addition to seminars delivered by the relevant subject matter experts.

Your final week of training will be spent at an external Microsoft training center. Here you will undertake Microsoft SysInternal and Server workshops, working towards completing a Windows Server Administration Fundamentals Certificate in the future.

Following the successful completion of this induction, you will be integrated into the IT Service Desk team working alongside a mentor and members of the team who will support you in your role. Progress reviews and updates will be undertaken regularly.


As a graduate on the IT Service Desk, you will be rotated across different areas of the IT team including Data Centre Operations, Windows Build Automation and IT Projects over the first year (in addition to the IT Service Desk). This gives you the opportunity to experience a variety of roles and further develop your expertise.

Internal progression is highly supported at G-Research and individuals from the IT Service Desk team have historically progressed into roles across the other Operations and Engineering teams.

The Individual

This opportunity suits candidates who have a passion for technology and an aptitude for applying computing concepts to real world problems. Applicants will have strong A Levels or a BTEC with triple distinction, as well as having obtained or be on course for a 2:1 or better. Work experience, including placement years, is advantageous however not essential.
We are looking for enthusiastic and motivated team players who are keen to use new technology and who are able to learn new concepts and then use these to solve a diverse range of problems. This role offers the perfect opportunity to put theory into practice.

Company Culture

We offer a dynamic, flexible and stimulating environment based in the heart of Central London. Our working culture is positive, with a relaxed dress code. There is also a lively social calendar at the company, including team weekends away, monthly drinks, team dinners, Christmas and Summer parties.


Salary and compensation package will depend on experience and the skills of the candidate but will be in line with top-flight financial institutions. We offer premium private healthcare, team weekends away, social dinner and drinks all within a relaxed non corporate environment.

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