How did you get your current job - what were the steps you took from graduation?

When I started my final year at university I started looking for graduate jobs that were in or around the London area. I applied to many places that catered to people who wanted progression in IT but were not sure what field they wanted to go into. I personally did not want to segregate myself from the start and get stuck in a role I did not enjoy. G-Research were the first to reply and offer me an interview. During and after the process was very professional which led me in the end to choosing them.

How relevant was your subject of study in securing your current job?

I would say very relevant, networking encompasses a wide variety of skills that is used in the troubleshooting process for IT systems. For example we did a module that was catered to troubleshooting, leading me to learn about numerous troubleshooting techniques to which I talked about during my interview process.

Describe a typical working day in your current job.

A typical working day would entail a wide variety of problems that would be delegated to me via a ticket system. These would then generally be put into 2 categories, either a problem solving ticket, i.e. this box is unable to communicate with a particular system, why? Or a request ticket, i.e. please can someone make a change in DNS for this box.

How has your role developed and what are your career ambitions?

My role has developed increasingly over a very short period. I was first set to do tasks or tickets that would introduce me to the system, like requests, but not many problem solving tasks. This changed over the first 3-4 weeks where I finished my training and I was confident in my abilities and knowledge about the system. Now I am doing a huge range of tasks that are massively increasing my skills. Over a short period I have learnt a lot and subsequently want to learn more.

What do you enjoy about your job?

The people I work with are great, we have a team that will be really good at communicating and help each other out if a problem occurs. There is lots of social interactions as well outside of work, such as go karting or darts, which was key for me due to there being no-one in London that I know.

What are the most challenging parts of your job?

The huge variety of problems. We are not limited to doing just certain tasks but are encouraged to take on what work we have not done before so that we can learn.

What are the best things about working in this sector?

Living in central London and learning about how the financial sector works.

Finally, what advice would you have for other students and graduates who would like to get into this career?

Learn and take on as much as you can, it is the best environment to develop your skills with the best technologies out there.