At Lloyds Banking Group diversity and inclusion is central to our business success. Our 25 million customers are very diverse and we need to ensure that we understand and can meet their needs if we are to be successful. Reflecting the diversity of the UK in our own workforce helps us to achieve that goal.
For us, diversity isn’t just a moral obligation. People from all backgrounds make us a better business. We believe it is important to embrace diversity and difference as this is what makes us who we are. These things drive us and give us unique perspectives and insights.
We are therefore creating an environment where everyone can provide excellent service to our diverse customers and develop their individual careers, whatever their background.
Our commitment starts at the top of the organisation. Our Group Executives sponsor our diversity programme, taking the lead on initiatives that improve both the quality of our customer service and the working environment for our colleagues.
Through a range of initiatives and strategies we work hard to ensure Lloyds Banking Group is inclusive for all colleagues and customers.
We have made commitments through our Helping Britain Prosper plan to increase the proportion of senior management roles held by women; to increase the engagement scores of our ethnic minority colleagues, LGBT colleagues and our disabled colleagues.
We offer agile working such as flexible working hours and working from home; and we are investing in our technology infrastructure to further enable agile working practices. We support our colleagues through four internal D&I networks: a disability network, a LGBT network, a women’s network and an ethnic minority network which collective have over 16,000 members.
Some of our achievements this year include being named Top Finance Services Employer, Top Welsh Employer and Top Scottish Employer in Stonewall Top 100 Employers list 2015 ; listed in The Times Top 50 Employers for Women 2015; and named in the UK’s Top 10 Employers for Working Families.