I began my journey with Motability Operations when I came across the graduate programme which involves spending time working in different areas of the business. I soon realised what a unique opportunity this was to challenge myself in a variety of roles.

In October 2015 I joined MO, and embarked upon a month-long induction across the Bristol and London offices. This was a great way to get exposure to every aspect of the business and prepare for my first placement. Initially we spent time getting to know the details of the Scheme and how the business operates. We learnt about who our customers are, the challenges they may be facing and the experience we are striving to deliver.

Since then I have had two placements, first in Digital Marketing and then in Human Resources. In Marketing I initiated a content marketing pilot that focused on engaging prospects and customers online. I was able to learn the way webpages are constructed and best practice in how to boost search engine optimization. Within my role in HR I was able to broaden and enhance these skills, most notably through setting up a trial of LinkedIn as a recruitment tool for the business.

I have now settled into the Customer Insight team where I am working on a project to upgrade some of the statistics used by the Contact Centre. Throughout my various roles I have been given real responsibility, backed up by a supportive culture with colleagues whom are keen to share their expertise.