A big appeal of the Motability Operations graduate programme was the opportunity to gain a holistic understanding of the business through a number of rotational placements. I wasn’t quite certain exactly what I wanted to do leaving university and so getting to experience a number of different business areas was exactly what I was looking for.

The recruitment process was definitely challenging; involving a telephone interview, an assessment centre (consisting of a group exercise, an individual presentation, and an extended interview) and a final interview with a Director. Demonstrating an understanding of the business and your cultural fit is important to being successful. The exposure to senior figures in the organisation throughout the recruitment process translates to the graduate programme itself. Each graduate is assigned a dedicated sponsor (director), mentor (head of function) and buddy (previous or current graduate). Having those connections is invaluable as they can help open doors for you when you need it. As these relationships span the company’s hierarchy, it also means that whatever concerns may arise during your time on the scheme there should always be someone to discuss them with.

The exact nature of the work you do on the programme will depend on the department in which you work. Thankfully there is a great deal of flexibility in the placements. Provided you show an interest and there is genuine business need, there is little restriction on what you can get involved with. The onus is really on you to steer your development!

In my placements I have worked in Customer Services and Asset Risk. In Customer Services, I was responsible for conducting an end-to-end review of key processes within the department. Although I was primarily based within the Customer Services department, reviewing these processes holistically meant that I frequently liaised with key stakeholders in other departments across the business. The outputs of my work were presented to senior management and an executive management committee enabling me to make a real difference early on.

In my second placement, I have worked as an analyst within the Asset Risk team, helping to forecast and reforecast residual values for the fleet’s c.600k vehicles. This is strikingly different to my first role, forcing me to develop new skills in data handling, analysis and modelling – of which I had little previous experience. Nevertheless support has been on offer every step of the way, both through on-the-job learning and an offsite training course. Overall both placements have offered great insight into very different parts of the business, pushing me out of my comfort zone and allowing me to develop different skills that will stand me in great stead for my future career.

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