Graduate Programme - Operations Management
Start-up attitude in an established company
We are looking for graduates with a keen interest in operations management to join our fast-growing, dynamic and innovative company. Ocado is underpinned by the world's most advanced end-to-end online shopping and delivery solutions and as a result, working as an Operations Management Graduate within our highly automated, fast paced fulfilment centre is unlike anything that you will have ever seen before. We require graduates bursting with energy, drive and initiative who are striving to make a difference. We will empower you from day 1, and give you the autonomy and responsibility you need to solve problems for yourself. That’s why two years of experience at Ocado easily equates to four years elsewhere. You’ll be given genuine development opportunities and continued support, giving you the building blocks for a successful career here at Ocado. As a result, our graduates feel empowered...along with the other 12,000 employees in our bold and brilliant business.
The Operations team are responsible for running our warehouses (which we call "Customer Fulfilment Centres" or "CFCs") where we take delivery, store, pick and dispatch over a million products a day to customers. The first part of this two year graduate development programme sees you immersed right into the heart of our operation, and rewards you with knowledge and experience of all CFC operations including: Inbound (product receipt, put-away and replenishment), Outbound (product picking, packing and dispatch to customers) and Operations Support (inventory control and issue management). The second part of the programme builds on everything you have learnt and will enhance your leadership skills further by putting you in the driving seat of the operation through working directly with our Flow and Operations Managers to ensure the CFC runs efficiently and effectively.
This graduate programme is like no other. From the start you will take accountability for a team of up to 30 operatives and the challenges that our pioneering and highly automated 1.2 million square foot CFCs throw at you. Towards the end of the two year development programme you will reach the level of skill where you will be taking on more and more responsibility within the CFC. It will challenge you! It is a tough environment, our operation is live 24 hours, 7 days a week, so you will need to be flexible to work shift patterns that would include both day and night shifts and weekends. However, the opportunity to be part of the world’s largest online supermarket and to meet the challenge of customers’ expectations in our very unique operating model is guaranteed to be an exciting one!
Learning & Development
To help you adapt to our graduate programme and business, this structured development programme combines practical and theoretical management skills. You will be supported throughout your placement with personal targets and development plans, and will receive the excellent Ocado Graduate training, complimented by highly specialist CFC training. We will support you through the programme towards a full management position with the expectation that you will progress through the organisation to more senior management or more specialised roles in double quick time.
The Ocado Story
Ocado is the world’s largest dedicated online grocery retailer, and a completely independent business, listed on the FTSE 250 index of the London Stock Exchange in 2010. Every day our brilliant teams devise innovative solutions that help us to give our customers exactly what they ordered – and more. We win countless consumer awards for our incredible, customer-centric business.
However, whilst we are best known for our UK grocery delivery service, that's just the bit people see above the surface. Our beating heart is a vast, unique fulfilment and logistics machine powered by research and technology. We have built, and are now refining, the world’s most advanced end-to-end online shopping and delivery solution. Not only will this advanced solution power our own online business, it will also power other businesses around the world. We completed our first commercial deal – with UK grocery retailer Morrisons – in 2013 and have recently signed our first international deal.
Across retail, where and how people shop is changing. Online is recognised as the fastest growing channel in grocery, and people expect us to be at the forefront of this revolution. We certainly are.
- Ocado pension scheme with company contributions of up to 7%
- Private medical insurance
- Free Ocado shares awarded each year
- Optional share schemes
- 23 days holiday, increasing to 25 with three years' service
- Additional holiday purchase scheme
- Life Assurance of up to three times your annual salary
- Employee Assistance Programme
- Income Protection
- 15% off your shopping at Ocado.com
- Staff discount on the Ocado destination sites Fetch, Fabled and Sizzle
- Discounts at Cineworld, Buyagift, Prezzo, Chimichanga, Vodafone and many more!
- Strong A-levels and have, or be expecting, a 2:1 degree or above in any discipline (Economics, Operations Management, Logistics etc. would be an advantage but is not a requirement)
- Some related work experience is an advantage, although this is not essential
- Strong leadership skills
- Highly motivated and a proactive team player
- Highly driven individuals with strong resilience
- Self-sufficient and confident to put ideas forward
- Analytical with an eye for detail
- Adept at planning and organising yourself within tight deadlines
- Solve problems and approach tasks creatively
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