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Graduate Technical Support Engineer

My client is a well-respected engineering distribution company specialised in both optics and machine vision components, systems and solutions for science and industry. They are the market leading distribution business in their areas. The UK and Ireland business was launched in 2004 and has a reputation for quality products and comprehensive selection, intelligent service and being at the forefront of new developments and innovation in imaging.

The business distributes imaging products and components from the world’s leading optics and imaging manufacturers. Examples of typical products include vision and inspection systems, lasers, led illumination, speciality lenses, cameras, high capability cabling, camera link inputs, related software applications, industrial computers, and more. The business goes significantly beyond distribution. They have developed associated proprietary software applications in house, and undertake a high volume of technical consultancy work relating to industry and scientific applications for their products. This can often involve feasibility studies, design, process planning or end to end outsourced project work which is undertaken in their onsite laboratory. Finally the business also deliver specialist training sessions on site to engineers and scientists  on various software applications and any associated hardware/ imaging tools and are seen as experts and leaders in best practice and getting the most functionality out of technology.

Clients are varied. The business works with clients large and small including leaders in field in automotive, aviation, electronics, printing, R&D, factory automation, food and pharmaceutical. If imaging and optics can be used in the setting they are probably doing work in that area already.

I am recruiting for a graduate technical support engineer to join their business. The role is the entry level route into the technical department. The role is multifaceted and is structured to give you exposure to every technical part of the business.  Support work is an important part, working directly with clients both pre and post sales in a technical advisory capacity so they get the most from their components, cameras, software or system. The work is very consultative, engineers need to be able to understand why and how the technology is being used and the context of the setting in order to advise how to use in best way. As their clients will be in many industries using many very different types of optics and imaging technology, you need to be able to learn things quickly and sometimes be able to research options to tackle a tricky problem. Problems often require multi stage solutions and you need to be someone who can clearly and concisely explain technical processes and concepts. In addition to support there is customisation work and some hands on technical engineering work. Customisation will include some coding and may also include some installations on site. Hands on work will be varied and will depend on client requirements but could incorporate process improvement, electronics design, mechanical, optics, testing, prototyping and more.

Work is collaborative, with regular work with the sales and business functions in the UK as well as the technology teams in Germany.

Duties:

  • Pre sales support including feasibility studies and product and software demonstrations
  • Post sales support liaison with customers and suppliers, consultative problem solving and logical testing
  • Accurate record keeping and documentation.
  • Develop comprehensive understanding of full products range and industry applications.
  • Develop specialism in one or two technical product or software areas; working towards becoming in house expert in area.
  • Customisation of applications and configuration work which will involve some coding in various languages.
  • Attendance of trade shows, meeting with both suppliers and clients.
  • Hands on technical engineering work including design, prototyping and testing.

Requirements:

  • Bachelor’s or master’s degree in any STEM course subject. Courses with some coverage electronics, optics and imaging are preferred but not essential.
  • Minimum 2:2 overall grade achieved.
  • Previous coding experience is required. This can be in any language, some preference given to the C languages and Python.
  • Engaging personality. Able to comfortably communicate about technical concepts, functionality and processes. Able to listen and ask questions to uncover true problems and any relevant context.
  • Able to work collaboratively with both clients, supplier manufacturers and internal colleagues in both UK, Germany and occasionally other European offices.

The company not only deliver optics and imaging training, they provide graduates excellent training themselves. Training is typically hands on but you will go out to both internal and external day courses to build up your knowledge. Career progression is encouraged and there are many possibilities depending on what you demonstrate you are capable of.

Interested? Please click the apply button below and send me your CV and cover note explaining your motivation for the role.

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