Software Support Analyst

The Vacancy

TPP are seeking to recruit passionate and organised individuals to join our customer service support team based in Leeds.

In this role, you will be providing first and second line support to SystmOne users and will be responsible for (but not limited to) providing over the phone training support for SystmOne users, carrying out incident management and performing system configuration changes. On the job training will be provided to all successful candidates.Normal office hours are 08:30 - 17:15, but you will occasionally be required to work shifts between 08:00 - 16:45 and 09:15 - 18:00.

Salary and Benefits

We will give you an excellent starting salary of £18,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.

You will also receive a range of benefits, including:

  • Fantastic holiday entitlement
  • Regular social events
  • £200 birthday meal allowance
  • Pub Fridays

To read what it’s like to work at TPP and to see our full list of benefits, visit our website.

The Company

TPP is a market leading UK based IT company, dedicated to delivering innovative software solutions to the UK healthcare industry. After 18 years of success, TPP is now looking to expand our offering to deliver connected care to new markets abroad.

TPP has been consistently recognised as an outstanding employer. In 2014 and 2015 we placed first in The Sunday Times 100 Best Small Companies To Work For. Most recently, we were named ‘Top Company For Graduates To Work For’ 2016/17 by The JobCrowd.

We establish and maintain excellent working relationships with all levels of government and international healthcare organisations.


  • A minimum of eight A*-C GCSEs
  • IT literate
  • Excellent communication skills and have a keen eye for detail.
  • A professional telephone manner and the ability to work well under pressure.
  • Previous customer service experience is desirable.

To apply, email your CV and covering letter to the email address on the apply button. When applying, please specify your GCSE grades.

Please note: We reimburse applicants for travel to and from interviews, if travelling from outside of Leeds.

Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks.

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