Helpdesk Operative

The Vacancy

We are seeking to recruit passionate individuals with excellent communication skills to join our Helpdesk team in Leeds.

In this customer service role, you will be providing first and second line support to healthcare organisations that use our hugely successful clinical software system, SystmOne. Your role will involve investigating and resolving customer queries to ensure that the system runs smoothly for our end users. As well as this, you will be involved in making changes to the system, including enabling functionality, unit setup and configuration.

You will be engaging with customers from a wide range of healthcare settings, from Doctors and Nurses in healthcare organisations to governing bodies such as NHS Digital. This may also include attending meetings and national conferences. As well as this, you will have the opportunity to get involved with incident management and recruitment.

In line with our flat hierarchy, you will work collaboratively with the rest of the team to manage the workload. You will be given the opportunity to improve the way in which we offer support to our customers as well as how we work as a team from day one, and will be given the right training for any tasks you undertake.

Salary and Benefits

We will give you an excellent starting salary of £25,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.

You will also receive a range of benefits, including:

  • Fantastic holiday entitlement
  • Regular social events
  • £200 birthday meal allowance
  • Pub Fridays

The Company

TPP is a market leading UK based IT company, dedicated to delivering innovative software solutions to the UK healthcare industry. After 20 years of success, we now operate on an international scale with projects ongoing across the Middle East and China.

TPP has been consistently recognised as an outstanding graduate employer. In 2014 and 2015 we placed first in The Sunday Times 100 Best Small Companies To Work For. Most recently, we were named ‘Top Company For Graduates To Work For’ 2016/17 by The JobCrowd.

We establish and maintain excellent working relationships with all levels of government and international healthcare organisations.


  • A minimum of 8 A*- C GCSEs (including Maths and English)
  • CCC at A-Level (or equivalent)
  • IT literate
  • Excellent communication skills and have a keen eye for detail
  • A professional telephone manner and the ability to work well under pressure
  • Previous customer service experience is desirable

To apply, email your CV and covering letter to When applying, please specify your GCSE and A-Level grades.

Please note: We reimburse applicants for travel to and from interviews, if travelling from outside of Leeds.

Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks.

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