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Helpdesk Operative

The Vacancy

TPP are seeking to recruit passionate and organised individuals to join our Helpdesk team based in Leeds.

In this role you will be supporting the healthcare organisations that use SystmOne. You will be responsible for handling queries around the SystmOne software from our user base as well as carrying out incident management and performing system configuration changes.

In line with TPP’s flat hierarchy, you will be responsible for managing the team as well as yourself and improving the way in which we offer support to our customers. In addition to this you will be liaising directly with NHS organisations and other governing bodies, whether it be as a Service Management lead for our team or by attending national conferences to discuss the system.

These opportunities are available to you from day one and TPP will ensure that you have the right training for any tasks that you undertake.

Salary and Benefits

We will give you an excellent starting salary of £21,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.

You will also receive a range of benefits, including:

  • Fantastic holiday entitlement
  • Regular social events
  • £200 birthday meal allowance
  • Pub Fridays

To read what it’s like to work at TPP and to see our full list of benefits, visit

The Company

TPP is a market leading UK based IT company, dedicated to delivering innovative software solutions to the UK healthcare industry. After 19 years of success, TPP is now looking to expand our offering to deliver connected care to new markets abroad.

TPP has been consistently recognised as an outstanding employer. In 2014 and 2015 we placed first in The Sunday Times 100 Best Small Companies To Work For. Most recently, we were named ‘Top Company For Graduates To Work For’ 2016/17 by The JobCrowd.

We establish and maintain excellent working relationships with all levels of government and international healthcare organisations.


  • A minimum of 8 A*-C GCSEs (including Maths and English)
  • CCC at A-Level (or equivalent)
  • IT literate
  • Excellent communication skills and have a keen eye for detail
  • A professional telephone manner and the ability to work well under pressure
  • Previous customer service experience is desirable

To apply, email your CV and covering letter via the button below. When applying, please specify your GCSE grades.

Please note: We reimburse applicants for travel to and from interviews, if travelling from outside of Leeds.

Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks.

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