TPP

Software Support Analyst

The Role

No previous experience is required for this exciting graduate opportunity as a Software Support Analyst. In this role, you will be providing support to the various healthcare organisations that use our clinical software, SystmOne. You will be engaging with customers from a wide range of healthcare settings which can be anything from GP practices through to hospitals and mental health units and will have the opportunity to work across a number of projects. Full training will be provided on taking and resolving support calls and using SystmOne.

If you enjoy taking on new projects and challenges, have good customer service skills and want to work in a role that really makes a difference to improving healthcare, then this is the ideal job for you.

Responsibilities include:

1st and 2nd Line Support – Handling and solving issues, as well as taking queries regarding SystmOne from our customers. These include end users, such as staff at GP surgeries, as well as national service desks. You will be responsible for identifying issues, as well as replicating the issue and testing the potential fix. You will also be in charge of making configuration changes, setting up or enabling functionality and problem solving.

Projects – There are always a range of projects Software Support Analysts are involved in. These include reporting on the service we are providing to our users, recruitment, developing and improving the system and representing the company in external meetings. The team’s specialist knowledge means that they act as the connection between the company and the customer.

About TPP

TPP is a market leading UK based IT company, dedicated to delivering innovative software solutions to the UK healthcare industry. After 21 years of success, we now operate on an international scale with projects ongoing across the Middle East and China.

TPP has been consistently recognised as an outstanding graduate employer. In 2014 and 2015 we placed first in The Sunday Times 100 Best Small Companies To Work For. Most recently, we were named ‘Top Company For Graduates To Work For’ 2016/17 by The JobCrowd.

Salary and Benefits

We will give you an excellent starting salary of £28,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.

You will also receive a range of benefits, including:

  • Fantastic holiday entitlement
  • Regular social events
  • Pub Fridays
  • £200 birthday meal allowance
  • Life insurance
  • BUPA Health, Dental  and Travel cover

Requirements

  • A 2:2 degree, or higher, in any discipline
  • A minimum of eight A*-C GCSE’s, including English and Maths (or equivalent)
  • IT literate
  • Problem solving skills
  • Excellent communication skills and a keen eye for detail
  • A professional telephone manner
  • The ability to work under pressure

To apply email your CV. When applying, please specify:

  • Which university you attended
  • Your degree classification
  • All individual GCSE and A Level subjects and grades
  • Where you heard about the job

Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.

Please note: The closing date for applications is 20th December 2018

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