Driven by communication
We’re the eyes and ears of the Group. We create bridges between our network and our customers, uniting the five brands and creating cohesive strategies for the future. That doesn’t just mean listening – it means using what you hear to do something innovative. Recently, I ran our Mystery Shop campaign, testing the responsiveness of our Customer Service Centre, and managing a huge body of stakeholders and suppliers. Building those connections is what makes this job so rewarding.