The John Lewis Partnership (JLP) encapsulates both the John Lewis and the Waitrose brands. While applications for its graduate scheme are paused for now, applications are open for its industrial placement years, starting in 2019.
The recruitment process for industrial placements may include:
- a number of online tests, including one focusing on candidates’ values and leadership behaviour
- an application form, which includes basic questions about you
- a video interview
- an assessment day, possibly including group and individual exercises, a presentation and an interview
TARGETjobs spoke to top John Lewis Partnership recruiters Becky Vieites, resourcing strategy manager, and Michelle Goodin, resourcing consultant. They told us how you can turn your application and interview performance from good to great.
Stress your leadership skills
Whichever scheme you apply for, JLP recruiters are looking to gauge your future leadership potential. ‘We assess all candidates against a framework of defined leadership behaviours,’ says Becky.
It’s worth checking out the 'Partnership Spirit and Behaviours' page in the ‘About the Partnership’ section of the John Lewis Partnership careers website. You can also see a list of partnership behaviours and leadership behaviours in the 'Preparation' section of 'How to Apply'. You can use this information to inform your behaviour at the assessment centre and the answers you give to interview questions – whether they are competency based (‘Describe a time when you demonstrated a particular skill’) or hypothetical (‘What would you do if…?’).
For example, it states that a leader ‘sets vision and direction’. When you give your presentation to assessors and other candidates, then, take the opportunity to show that you can engage and inspire your audience. Audience members are more likely to be engaged if you are enthusiastic about the topic, have a clear structure for what you have to say, and communicate with them. Look at them rather than your notes or slide show. Ask them questions or seek contributions from them, if appropriate.
If asked directly for an example of your leadership, don’t think that you have to give a high-powered example. ‘We are aware that students are unlikely to have an example of where they’ve led a team of 25 people,’ says Becky. ‘However, we want to give them an opportunity to talk about how they have demonstrated other qualities of leadership. You might have mentored or supported a school pupil, for example.’
Show that you understand what a partnership means culturally and commercially
JLP positions itself as different from most retailers: it is not owned by external shareholders, but by members of the workforce themselves, who are ‘Partners’ in the business rather than employees. Think through the impact that this business model has on their performance in a competitive, retail environment – and how Partners are treated. ‘Applicants need to understand why we are a partnership and what being a Partner means,’ says Michelle. ‘It’s not only about demonstrating our partnership principles and spirit, but understanding the advantages that the partnership gives us in the marketplace.’
Step one: Explore the ‘About the Partnership’ section of the John Lewis website. Then, throughout the recruitment process, prove that you share the values and approaches reflected here. In your application and at interview, provide examples of times when you demonstrated them. Examples could be from your part-time jobs, a placement year, involvement in sports and social activities or any voluntary work. Epitomise those traits in your behaviour at the assessment centre.
For example, JLP puts a lot of emphasis on teams working together with mutual respect. It will therefore stand you in good stead at interview if you can talk about times when you maintained good relationships with team members, even when you disagreed about how to achieve an objective. Be respectful to others in assessment centre group exercises.
Step two: Show that you know about the Partnership’s business strategy and the advantages of the Partnership’s culture and ownership structure can give you over rivals. For example,it is possible to argue that, while the Partnership needs to return a dividend for its Partners, the ownership structure allows the management to focus on sustaining a long-term future for the group rather than chasing short-term profits for external shareholders.
‘Find out about our expansion plans,’ advises Becky. ‘It impresses in interview if you can say that you’ve read a news article on us, then talk us through the ramifications of the story and ask us further questions about it.’ For example, what is the 'Its Your Business 2028' strategy all about?
Do some proper competitor analysis
Every Partner needs to be aware of what’s happening at the retailer’s rivals. That’s true whether you are in a customer-facing role or a more ‘back office’ role. You need to research what JLP’s competitors are doing, think through how the Partnership is responding to those actions and how successful that response is.
‘Candidates often identify like-for-like competitors, but think more widely about the type of competition we face,’ says Michelle. ‘For example, they might identify other department stores, but don’t consider online-only competitors.’
Know the scheme inside and out to demonstrate your motivation
JLP really wants to hire people who genuinely want to work for them. To prove this, you need to do your research on the scheme. Start by reading the information on its careers website.
If you can, talk to current Partners. You may meet them at university careers fairs or be able to connect with them via social media (in particular LinkedIn). Try to get a picture of what it’s really like to work in a particular role: the opportunities and the challenges it presents.
‘It’s important that you demonstrate that you genuinely know what being on the scheme and working in the role will be like,’ says Becky. ‘You should then be able to tell us why you are the best candidate for it.’
Ready for your close-up? Practice makes perfect
If you get through to the video interview stage, questions will appear on the screen for you to answer. However, the JLP recruiters do provide a number of practice questions on the screen for you to have a go at before the real thing. Make use of these.
It’s likely that you’ll be asked about your motivations for applying, as well as your skills and experience and questions based on JLP’s leadership and partnership behaviours. In preparation, refresh your memory on these behaviours and think about how you could link back to them in your answers. Spend some time beforehand practising articulating your reasons for applying or times when you demonstrated a skill such as teamwork or leadership – you could even ask a friend to video you to see how you come across on the screen.