You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!
The Analytics Team
We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages.
Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely with them to upskill them through technology, and delivering on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.
What's in it for you?
Our long-term internship is an exciting opportunity to spend 6 months working in the German speaking team of our London Analytics department, where you'll be responsible for providing the best possible user experience for our Bloomberg Terminal clients.
In advance of joining your team, you’ll spend 10 weeks in a comprehensive classroom based training programme, learning about all aspects of the financial markets - economic principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools the Bloomberg Terminal has to offer.
Having benefited from the excellent training, you’ll have a solid foundation of knowledge which will enable you to deal directly with our clients. As well as answering their questions, you’ll make valuable contributions by taking part in calling campaigns to promote new functionality and features of our core product, the Bloomberg Terminal. Hands-on projects will allow you to experience how your full-time career could evolve.
Throughout the internship, you'll be supported by your line manager, buddy and your recruiter to ensure you receive regular feedback on your work and have the support and guidance you need to navigate the company.
Where can this role take me?
Should you perform well in the internship, you will be made a permanent offer to join us following your graduation. We are looking to hire interns who have a passion for securing longer term opportunities within Bloomberg.
In a full time role, you’ll have the opportunity to specialise in the asset classes which are most interesting to you. You’ll develop the soft skills required for a client facing role and all the while, we’ll support you with a thorough and rigorous training plan, to equip you with the knowledge you will need to better understand the financial markets, our products and the clients you will be supporting.
There are multiple opportunities to further your career across the department or the company, with the majority of Analytics representatives progressing towards opportunities in our Enterprise Sales teams. You could also go on to take up a Leadership position, or take on a more specialised support role in our Advanced Specialist or Trading Solutions teams.
Note: We are seeking applicants who will be ready for full time employment in 2022 or 2023. Therefore, you should be in the final year of your studies. Additionally, as this internship is within our German speaking team, full business fluency in German is essential to the role.
In addition to the above, you need to have:
- A demonstrated interest in the financial markets and the aspiration to work in the financial services industry
- Strong critical-thinking and problem-solving skills
- Exceptional communication skills (both written and verbal)
- The resilience to learn and adapt quickly in a dynamic environment
- Real ambition to pursue a client-facing career, with a strong interest in account management and sales
- The ability to work for 6 months within 2022
We’d love to see:
- Work experience in a client facing role
- An interest in technology
We are committed to hiring the best and brightest talent at Bloomberg and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
We'll trust you to:
Act as an advocate for Diversity and Inclusion, truly understanding its importance to our business.