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Customer Care Advisor

Job/scheme locations: 
Burton Business Park, Torre Road, Leeds
Type of opportunity: 
Immediate job
Closing date: 

Step into our Customer Care Centre, get your hands on our shopping queries and make finding solutions your thing. Whether you’re chatting over the phone, email or DM, you’ll hold the answers. It could be dealing with enquiries from around the corner or from across the globe, whichever it is, you’ll have your eyes on the goal for our customers. From tracking down that Saturday night look to resolving payment failures, every task opens up different communications. Queries and support will form a big chunk of your daily language, and you’ll be keeping our customers’ loyalty in hand. But, you’ll also join a team of people who are on your side, helping you get the resolutions that put a smile on everyone’s face.

At Arcadia, we’ll help you turn those lightbulb moments into a reality and we’ll never dull your enthusiasm as you go.

  • You'll receive 5 weeks off training in the classroom and on the phone, so you'll be fully ready to resolve any query that comes your way.
  • Then once fully trained you'll join a small team and receive ongoing support from your manager.
  • Bring your communication skills along with your self-motivation and we'll train you to support the business dealing with customers queries.
  • We operate a 3 week rotation shift (wk1-12.30pm-9pm, wk2-8.45am-5.15pm and wk3-8.45am-5.15pm.)

Joining us means you’ll get your hands on 25% discount across our brands, 22 days’ holiday and your birthday off. In addition, you’ll get to experience our sample sales, regular incentives and monthly bonuses to keep you motivated. Plus, we’ve got free on-site parking, restaurant and annual social events.

We are the beating heart of fashion retail. The ones that had a fashion vision and made it a thing. And that goes further than stores and looks, it’s the back operation. The people working behind the scenes to turn issues into solutions, and the ones who keep our customers coming back for more. So, join us on our journey into the future of fashion and help us make it a thing.

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More about this vacancy

Yorkshire and the Humber