If you think Capital One is simply a credit card provider, think again. In many ways, we're more of a technology business than a finance company. We pioneered the use of predictive modelling in this industry, and today we still look at credit the way tech companies look at everything – with a view to changing the way people live, making things simpler and easier for our customers.
As a result, you’ll find Capital One an inspiring place to launch your career. We’re an award-winning employer in part because we encourage freedom and creativity, as well as looking after our people.
What are Operations professionals at Capital One?
These roles aren’t just about keeping our business running smoothly and successfully, day in and day out. They’re about leading change and championing improvement. Crucially, our Operations Leaders put the customer front and centre of everything they do.
What you’ll do
Our customers are key to the work we do – everything has a significant and direct impact on them. Whether you’re working alongside front-line agents or looking at end-to-end customer journeys, you’ll focus on improving that customer experience across a range of placements in areas such as Front Line Management, Process Management, Project Management and Supplier Management. At the same time, you’ll keep a watchful eye on business risk – something that’s essential for a responsible business.
You’ll learn how to create compelling business cases to develop new systems or embed new processes. Throughout, you’ll be given the opportunity to actually make a real difference, with rotations and roles that will help you identify how to make things better for our customers and our front-line agents.
What you’ll need
First and foremost, you’ll be passionate about doing the right thing for our customers. We look for people who are self-starters with a strong work ethic – people who get excited by solving problems and use critical thinking skills to understand what really matters to the business and our customers. You’ll need to a team player with the ambition to develop solid leadership skills.
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