North West


You'll need to be in the penultimate year of your Undergraduate Degree, or heading into your master's year in a business-related degree. Our summer placements start in July and are for 6 weeks over the University summer holidays.

We’re changing up the future

We’re on a mission to build the UK’s finest digital infrastructure and unleash Britain’s potential. We’re connecting communities, boosting businesses, and giving everyone access to superfast broadband. We’re also changing up the industry - we might be growing fast but we still behave like a start-up, with an open and inclusive environment where people can be themselves, speak up and make time for what matters.

What’s in it for you?

This is a fantastic opportunity to take the lead on and deliver a project within a specific division at CityFibre. You’ll get invaluable hands-on work experience, learning from our talented people whilst still adding real value to the business and helping us to transform communities across the UK.

You'll receive a salary of £20,000 which will be pro-rata across a six-week period.

What will you be doing?

During your six weeks at CityFibre, you’ll be responsible for owning a business improvement project or activity. As part of this, you’ll need to work collaboratively with different stakeholders to help introduce better ways of delivering world-class customer service. Your role will focus on delivering brilliant service “Right First Time” to our customers, no matter who they are or what support they need. Some of your key responsibilities will include:

  • Working for and with other business improvement specialists and supporting customer service change initiatives and business improvements
  • Helping to drive a continuous improvement culture
  • Managing both your own identified issues and that of the wider Customer Delivery team
  • Providing root cause analysis and insight that creates programmes of improvement to deliver upon
  • Assisting in carrying out improvements to our systems, services, process and procedures in a standard, governed manner

What will you bring to the role?

You’ll be on track for a 2:1 in a business-related degree (or have received one if moving on to your master’s). To be successful in the role, you’ll need to be inquisitive, outgoing, determined and good at problem-solving. It is essential to have great organisational skills. You'll need excellent knowledge of Excel, Word, PowerPoint & Teams. Ideally, you should be able to demonstrate an interest in business and continuous improvement. Any knowledge of Salesforce would also be beneficial but is not essential.

Our unique culture

We are proud to be an equal opportunity employer; we celebrate diversity, we believe everyone has a voice and we’re committed to creating an inclusive environment for all. Even though we come from different backgrounds and do different jobs, we’re united by The CityFibre Way - our unique code of behaviours that inspires how we think, act and work. We back each other, think smart and act fast, and we’re passionate about giving it our best to build a legacy together.

Ready to start changing it up? Join the CityFibre family today.

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North West

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