Customer Support & Training Business Graduate

At Leonardo, we have a fantastic new opportunity for a Customer Support & Training Business Graduate within the Customer Support & Training (CS&T) function.

Joining the 2-year Leonardo Graduate Scheme is the opportunity to be part of the next generation of our business. As a Graduate, you will join us on £33,000 with a welcome bonus and could receive a generous Temporary Accommodation Allowance if you move more than 40 miles away from home for the role.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 7,000 are based in the UK.

As one of the leading helicopter manufacturers in the world, Leonardo Helicopters is part of the multi-national Leonardo Group of world-class engineering companies. Leonardo Helicopters designs, develops and manufactures an unrivalled range of the most advanced helicopters, rotary wing technology, also developing mission- and performance-critical systems. Our helicopters are used extensively in civil and military roles worldwide. Primary operations are in the UK, Italy, Poland and the USA.

Programme Description

Typically, your placements will consist of 3-6 month rotations across CS&T. This includes the opportunity to do a 3-month external placement elsewhere in the business. The graduate scheme will give you the opportunity to build on your technical knowledge and also develop soft skills through opportunities which a direct-entry position may not be able to. In conjunction with the CS&T Management Team and the Early Careers Team, you will have the opportunity to input into the design of your training scheme to include placements which give an insight into the complete Helicopter Product Life Cycle.

Key Responsibility Areas

As part of the Customer Support team, you will learn about the operation and through-life support of our products, from initial design to maturity. Whilst on your journey through Customer Support, you will experience first-hand what it entails to support aircraft for our large customer base.

The CS&T Business Graduate role can be incredibly varied. Workload has previously involved:

• Project Management
• Integrated Logistic Support (ILS)
• Customer Support Management (CSM)
• Bids and Proposals
• Quality Assurance
• Equipment Performance Analysis
• Cost Benefit Analysis

Unlike initial product design, Customer Support requires a mind-set obsessed with the rapid development of innovative technical solutions to keep helicopters flying, lateral, and deep analysis of customer feedback to create product improvements which ensure that the company’s helicopters remain safe and at the cutting edge.

Working with world-leading specialists, you will increase your technical skills and capability, and develop your academic and practical understanding of the diverse world that is the Aerospace Industry.

What we need from you

Education Requirements: Minimum 2:2 Bachelors or Masters in Engineering Management, Product Design, or Business-related subject.

Desired Skills

• Motivation and confidence to work in a dynamic programmes environment
• Works well in a multi-disciplined, cross-functional team
• Good communication skills at all levels (written & verbal)
• Proficient in the use of MS Office software suite including Project
• Ability to manage complex projects

Life at Leonardo

With a company-funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working: Flexible hours with the possibility of some hybrid working.
• Company-funded flexible benefits: Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance).
• Holidays: 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year.
• Pension: Award-winning pension scheme (up to 15% employer contribution).
• Wellbeing: Employee Assistance Programme with access to free mental health support, financial wellbeing support, and network groups to demonstrate our ongoing commitment to diversity & inclusion, including Enable, Pride, Equalise, Reservists, and Carers.
• Lifestyle: Discounted gym membership, Cycle to work scheme.
• Training: Free access to more than 4000 online courses via Coursera.
• Referral Incentive: You can earn a reward for successfully referring a friend or family member.

Please note that in order to apply for this opportunity you must be eligible for UK Security Clearance. Normally, this is to the level of Security Check (typically known as “SC”) for our business which includes having at least five years of permanent residency in the UK.

At Leonardo, we are highly committed to supporting all our people, and, as society and the environment we work in changes, our approach to Inclusion and Diversity continues to evolve and adapt to reflect this. A culture of inclusion goes on to create an environment for greater collaboration, innovation, and opportunities to develop as an organisation. If you are willing and able to commit to giving your best performance, you will find Leonardo a very rewarding place to work!