Joining our Information Technology Service Management (ITSM) Graduate programme means diving into a world of technology.
As an ITSM Graduate, you will play a key role in our growth and expansion as we embed, shape and develop new processes, tools and capabilities.
We will ground you in our foundational pillars, such as Service Desk, Incident Management, Service Design and Service Transition. We will also give you exposure to our Senior IT Leadership Team, to build your confidence and skills, working with senior stakeholders.
The people you will meet on your rotational pathway will support and coach you, to achieve your goals and ambitions within ITSM.
You will be given stretching targets and the accountability to make things better, motivating you to improve standards, tools and processes, by collaborating across ITSM and the wider business. This means you will have a key voice in the function, taking ownership of local projects and joining wider improvement programmes.
Your successes will be celebrated and rewarded, spurring you on to continuously develop and do even better.
Apply today and discover what impact you could make here at Experian!
What we are looking for
Ideally, a Bachelor's degree in Computer Science, Engineering, Mathematics or another technical STEM subject.
Don't have a degree in those fields? That's ok.
If you are a tech enthusiast and a natural problem solver, if you have a real passion for technology and can demonstrate an understanding of how and where it can be used, we will also consider applicants with a non-STEM degree.
You will need a calm, patient but logical manner and the ability to put customers at the heart of everything you do, along with a proactive process improvement mind-set.
We look for students who are:
Intellectually Curious: You will love to learn. To discover how things ?tick?. You will ask questions and not be afraid to challenge the status quo.
Driven to deliver: To excel and take pride in your work. To meet deadlines.
Willing to contribute: You will get stuck in and contribute ideas. We know you will make mistakes (everyone does!) but you will continually learn and develop.
Proud to collaborate and be yourself: You won't be afraid to help others. We want to see the authentic you, and to support you in delivering with integrity.
Accountable: To safeguard our future. To represent our brand. To do yourself and Experian proud.
The Graduate Programme
During the 2-year programme, you will spend 6 months in 4 different rotations. Each rotation will feature challenging and rewarding projects, developing your capabilities and personal network.
You will develop a strong understanding of Experian's products, IT delivery and support processes, as well as the ITIL framework. You will also develop the commercial acumen needed for a career within ITSM.
What you will receive
As a Graduate we will introduce you to a buddy, line manager and mentor to coach and guide you through your development journey.
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