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Motability Operations |

Feature image Motability Operations
Employees: 1001 to 5000

We are the UK’s largest car leasing business and have 650,000 disabled customers and their nominated drivers that rely on us for their mobility.

When you combine a commercially driven organisation that has an annual turnover of £4 billion, with a strong social purpose of bringing freedom to 650,000 disabled customers – you end up with 95% of our colleagues recommending us as an employer.

As people, we are always looking for our purpose in life, driven by a desire to make a difference. We are a unique company, mixing successful business with social purpose. Our customers love what we do, by helping them achieve everyday freedom through vehicle, powered wheelchair and scooter leases. Working with a dealer network across 4,500 locations, spanning every corner of the United Kingdom, one in every 10 new cars on UK roads are owned by Motability Operations. But our scale does not diminish our customer satisfaction as we consistently rank highest in the Institute of Customer Service ratings for our customer engagement. If you are driven by making an impact, then this is your opportunity to do that at scale and join an organisation driven by customer satisfaction.

You’ll be joining our team which is united by our purpose and clear goal. But in addition to our customer commitment, by bringing together individuals motivated by helping others, we have created a culture of unrivalled support amongst team members and leadership, where our colleagues are always willing to lend a helping hand. You will be challenged to take ownership of your own career and drive positive change within our organisation but alongside fellow colleagues supporting you in every step you take within your career. Our employees love working for us with 97% saying they are proud to be a part of our company.

We have two Graduate programmes, both lasting 18 months across either our Commercial Operations or IT divisions. Both programmes consist of three placements providing you the opportunity to explore your interests and build a strong foundation for your future career. While we empower you to own your development, we will provide support and guidance throughout your time at MO and only recruit a small cohort of graduates so we can focus on your individual development.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we are open to discussing any part-time and flexible working requests, building on our culture of trust, empowerment, and flexibility.

If you want to thrive in your career while making a difference to the lives of thousands, we would love to hear from you.

Our Recruitment Process

Whether you join us in Commercial Operations or IT, our application process is simple - just submit your CV and answer a few short questions via video. We are interested in you as a person, so we won't make you sit through any psychometric tests, but this means your initial application needs to impress our recruitment team. If it does, here's what happens next:

  • We will invite you to a telephone or video interview with our recruitment team
  • If successful, you will then be invited to a half-day assessment
  • If you shine at the assessment, we will then invite you to a final interview with two of our senior leaders

Our recruitment process is designed for you to display your skills and desire to work for us. We are committed to ensuring personalised adjustments are made so that you can perform to your potential. If you require any support or adjustments for any reason including a disability or health reason, please let us know as soon as possible by contacting us on or 0207 6544569 - any information given will be treated in confidence

We are a disability confident employer and are committed to interviewing any applicant with a disability that meets the minimum criteria for our vacancies, so please do get in-touch.

Equality and Diversity

At MO, we are a truly people centric business. While we work side by side bringing freedom to our 650,000 disabled customers, we support each other to perform to the best of our abilities. As part of this people centric culture, we are on a journey of continuous improvement to ensure our people feel they can always be their true authentic self when they come to work.

To date, we have made great progress through a number of initiatives; all 1,350 of our employees are currently going through inclusion training, we have our disability and BAME scholarship programmes supporting young talent, and some of our leaders have taken part in reverse mentoring, just to name a few. However, we are committed to continuous improvement and have therefore established our Equality, Diversity and Inclusion governance committee led by our leaders who drive continuous and actionable change.

We know our colleagues are what make us a truly successful place to work. We want to make everyone feel welcome as soon as they start with us, and so we have Networking groups that cover disability, ethnicity, gender and our LGBTQ+ colleagues, with all groups open to all employees. We believe this helps us to hear from our colleagues’ diverse experiences and better support them in the workplace as well as driving our diversity and inclusion agenda.

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Motability Operations

Motability Operations