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Job description

We have an amazing opportunity for six highly skilled individuals with case management experience to join our team as Triage Officers.

Purpose and Main Duties

Triage Officers are responsible for reviewing, risk assessing, and making triage decisions in all potential fitness to practise concerns that are received. They are also responsible for managing caseloads to strict timeframes and progressing cases in line with policies, procedures, and key performance indicators. As a Triage Officer you will be the first point of contact for those wishing to raise concerns about HCPC registrants, or to ask a general enquiry about the process. Additionally, you will manage health and character declaration and protection of title cases as part of your varied caseload.

Some primary duties and responsibilities include:

  • Receiving and effectively managing a range of enquiry calls from applicants, registrants and members of the public, working as one team with your with peers to ensure all cases are answered and responded in line with customer service standards.
  • Maintaining and using your up-to-date knowledge of the HCPC’s fitness to practise, protection of title and health and character work to ensure accurate and good quality advice is provided to all callers.
  • Receiving and accurately logging new potential fitness to practise concerns and conducting proportionate and timely initial enquiries to inform a triage decision.
  • Maintaining accurate and up-to-date records, case files, systems and databases to ensure the effective management of your work.
  • Ensuring your continued compliance with the current policies, guidance and service standards governing your work.

Candidate Requirements

The ideal candidates will have experience of case management and risk assessment, with an understanding of professional regulation or experiencing of working within a legislative framework. They should have excellent verbal and written communication skills and be able to independently progress cases in line with legislation, defined policies and guidance. They should be well organised, be able to multi-task, and prioritise their work depending on the assessed risk and deadlines set for them. The role also requires attention to detail whilst being able to review large amounts of information in short timeframes.

Closing Date: 29 April 2024 (All vacancies will close at 1pm)

Interview Date: Week commencing 13 May 2024

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