Client Support Accountant

This is an exciting opportunity to join a well-established, highly-rated, Customer Support Team in the heart of Stirling as a Client Support Accountant.

The role primarily requires the use of accountancy related knowledge to answer customer queries and to problem solve, but any additional software, business studies, or property related skills would be advantageous. Communication is key and being able to work well within a team as well as autonomously is a must.

This position is ideal for a recent graduate who is looking to kickstart their long-term future career. Yardi will provide full in-house product training and is interested in the continued development of its staff’s knowledge and all-round wellbeing.

Job type: Full-time (Hybrid)
Schedule: Monday to Friday
Hours: 8:30am – 5:30pm with 1 hour lunch break (40 hours per week of hybrid working)
Overall responsibility: To problem solve queries, maintain positive relationships, and provide support/advice to Yardi clients who use the Yardi Kube platform.

Main duties:

• You will be supporting Yardi’s market leading Kube coworking platform.
• You will use your knowledge, skills, and experience to fully understand the client's query and ask relevant questions to gain more information to build a case and bring it to a resolution.
• Work seamlessly within a close tight-knit well established team so communications and information can be shared quickly and effectively.
• You will be the point of contact for clients via Yardi's internal case portal, telephone, and the platform's inbuilt chat function for questions, queries, and issues.
• You will be able to correctly prioritise cases and escalate if required to the appropriate person/department.
• Advising and updating clients on the status of their cases, while maintaining all support logs and actions taken on the case for team transparency.

Experience/Education:

• Financial Accounts / Business Studies / Software knowledge
• Experience in day-to-day accountancy
• Knowledge of accounts payable and accounts receivable processes
• Problem solving and analytical skills
• Computer literate with knowledge of Microsoft Windows & Office
• Advantageous to have knowledge of SQL databases
• Advantageous to have knowledge of Yardi Voyager or similar product(s)

Disposition:

• Customer-focused, with a desire to help people
• Excellent communicator with good telephone manner
• Able to think methodically and problem solve
• Patient & tolerant
• Good time management
• Team player
• Able to work autonomously

Salary

£20,000 - 35,000 depending on skills & experience.

Benefits

• Annual Holiday - 34 days (inc stats)
• Pension scheme
• Career and development funding
• Death in service benefit
• Income Protection scheme
• BUPA medical cover
• Profit Share

Location: A hybrid role working within Stirling City Centre