Embassy Summer - 2024 UK - Transfer Representative

Join our winning team of global superstars in summer 2024

Embassy Summer, under its parent company EC English, offers award winning summer vacation programmes for young people across multiple locations in the UK, USA, Canada, Malta, UAE & South Africa. Students learn either English or French whilst immersing themselves in the local culture and surroundings. Our programmes are a combination of language classes, exciting excursions and fun-filled sporting, creative and social activities.

From its humble beginnings in Hastings over four decades ago, Embassy Summer has today evolved in to a globally recognised and trusted brand. Our vision is to help our students succeed in a global community. We love bringing our young learners from around the world together through a common language and building global connections.

Position Summary:

Transfer Representatives are at the forefront of students’ first experience with Embassy Summer, greeting them on arrival and always ensuring their safe transfer when under Embassy Summer care, either on arrival or departure as required.

Key Responsibilities:

• Promoting and safeguarding the welfare of students for whom you are responsible for and with whom you come into contact with
• Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations
• To maintain levels of student discipline, safety, and welfare
• To assist in day-to-day general duties as instructed by senior management
• To work in a way that promotes the safety and well-being of children and young people
• To be present at ports to assist with student transfers
• Ensuring the safe and efficient check-in of departing students
• Chaperoning unaccompanied minors until airline staff take over responsibility for them
• Ensuring your personal transfer phone is kept on your person and attended during all working hours
• To remain calm, composed, and proactive when dealing with unexpected or difficult situations / people
• To liaise with transport providers and centres to ensure the smooth running of transfers
• To be on hand to assist the Transfers Management team with any issues that may arise

Organisational Compliance:

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.

Education required:

• Educated to A-Level or equivalent

Additional Qualification desired:

• Valid First Aid Certificate

Experience required:

• Working with minors
• Customer service experience

Personal Attributes:

• Excellent communication and interpersonal skills
• Excellent organisational and planning skills
• Punctuality and good time management skills
• Ability to deal with and resolve complex problems and issues
• Ability to motivate and engage students
• Ability to work in a high-pressured environment
• Flexibility to work unsociable hours
• Comfortable on your feet for long periods of time
• Flexibility & Adaptability
• Leadership
• Teamwork
• Enthusiasm
• Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Demonstrates emotional resilience in working with challenging behaviours
• Demonstrates a positive attitude to the use of authority and maintaining discipline
• Demonstrates initiative in decision making and problem-solving processes
• Demonstrates high customer service standards

Working Week:

6 days per week (42 hours per week)

• The working week is typically from Saturday to Friday and consists of working some evenings and every weekend and Tuesday. A day off will normally fall between Monday and Friday.
• Working hours to include airport shifts and general duties as instructed by the Transfers Management team

Working week:

• 6 days out of 7 (1 day off per week)
• Full board accommodation included

Remuneration:

To help you better understand your potential earnings throughout the duration of your contract, we have prepared a sample weekly earnings calculation. This is based on the assumption that you do not take holiday during your employment and instead have it paid out on completion of contract.

Weekly Gross basic pay: £483.00

Holiday Pay : £58.30

TOTAL Pay : £541.30

Disclosure and Barring Service:

If you do not have an Enhanced Disclosure and Barring certificate and are not registered on the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.