HM Revenue and Customs |

HMRC is one of the largest employers in the UK with over 66,000 employees nationwide. We’re not just about collecting taxes from individuals and businesses. The revenue we gather funds vital public services, from schools and hospitals to roads and communities, making a real difference in people’s lives.

Here, your commitment to social good will thrive as you take pride in playing a crucial role in supporting society.

We also champion workers’ rights by enforcing the minimum wage and support families by administering benefits like child benefit, tax-free childcare, statutory sick pay and tax credits.

But there’s so much more to HMRC than tax! We offer diverse career paths across the UK in areas such as working with large businesses, Individuals and Small businesses, Wealthy People and Businesses, Counter Avoidance, Customs, Fraud Investigation, Solicitors Office, and more. Discover the surprising range of opportunities and see where your career could take you.

When you join us, we’ll invest in you, fostering your sense of belonging in an inclusive work environment that provides the training and support you need to progress in your career.

You’ll collaborate with talented and supportive colleagues, where your unique perspective is valued. This encourages innovation and empowers everyone to bring their best selves to work.

A great place to work

We believe that HMRC is a great place to work and know that a good work life balance is important for us all. We want to ensure your well-being is provided for, alongside the opportunity for a long, happy and rewarding career. This has led to a huge number of our employees staying with us for many years and have actively used, been rewarded or taken part in many of the benefits, extras and memberships we tell you about in this handbook.

When you join us you also join a friendly and helpful community. We’ll give you the support you need to grow in confidence, help you enjoy your time inside and outside the work place and as your life changes, there will be things in this book that may come in handy if the need arises.

So whether you want to map out your career progression and aim even higher, manage your own wellbeing better, or work in a positive and inclusive environment, we are here to support you. Below is a great rundown of all the benefits and schemes that are open or available to you once you join us. Read on to find out more as we think you’ll be surprised at just what we can offer you here at HMRC.

Little extras, savings and discounts

Civil Service Sports Council (CSSC) discounts

For a very small monthly charge you can get membership of the CSSC. In addition to the sport and leisure activities, you get savings and discounts too:

• savings on shopping
• savings at over 3,000 gyms and health clubs
• discounted insurance
• cinema and theme park discounts
• free and discounted entry to English Heritage and Cadw Wales
• Discounts on high street brands and hotels

We all like to save money. So our free benefits portal ‘mylifestyle’ gives you access to discounts on over 260 top brands and supermarkets which could save you up to £1,000. In addition, who doesn’t like a few nights away for a well-deserved break? Well there are also booking discounts available to employees with The Hilton and Marriott Group hotels.

Motoring discounts
You can choose to join Boundless by Civil Service Motoring Association. This gives you access to money-saving deals, events, perks and discounts on everything from breakdown cover to insurance on your vehicle and home.

Cycle to Work scheme
Keen cyclists can take advantage of the Cycle to Work (CtW) scheme as part of the Government’s Green Transport Plan to promote healthier journeys to work and reduce pollution.

The scheme benefits are: not paying tax and National Insurance on the amount of your gross salary that relates to the hire of a bike and equipment. Salary sacrifice can be up to a maximum of £4,000 you can use the bike and equipment in your spare time and for cycling to work at the end of the hire period you can choose to keep the bike for a small fee.

Trade union membership
By now you’ll see we recognise that employees need to be fully supported. When you start with us you can choose to join a trade union. The Public and Commercial Services Union (PCS) represent people across the civil service and government agencies, making them the UK’s largest civil service trade union.

The Association of Revenue & Customs (ARC) is the union representing senior managers at Grade 7 and above, as well as professionals in HMRC.

As part of the application process, you will be asked to complete the following:

Stage 1 : First Stage Eligibility Form - you will also be asked some additional questions about your qualifications. Online Tests - you are required to take the Civil Service Verbal, Numerical and Judgement Test.

Stage 2 : Video Interview. Further details to be shared to those who are successful.

Stage 3 : half day virtual assessment centre to be held between 27th January 2025 21st March 2025. Further details to be shared to those who are successful

Diversity, inclusion and equality. We want everyone to feel valued, supported and comfortable being their true self at work. We are proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people no matter their background.

That’s why we have several staff diversity networks which cover race, disability, LGBTQ, gender and carers. You’ll be able to take part in any of these networks when you join us and getting involved is easy. You’ll be joining a friendly and helpful community. We’ll give you the support you need to grow in confidence, and help you enjoy your time inside and outside work, ensuring you have a good work-life balance. We believe we are a great place to work.

Free Employee Assistance Programme

When you start, you’ll have access to free, independent, confidential, support services provided by our Employee Assistance Programme. It provides 24-hour support, 365 days a year, where you can get clinical and professional expertise covering a wide range of topics such as work, family and personal issues.

Low cost healthcare

Health for all of us and our families can be a worry, you can obtain low-cost health cover through CS Healthcare or Benenden Health, and we can help find the best option for you and also cover your family. There are several packages designed to meet different needs, budgets and lifestyles, giving you fast access to the best medical treatment should the need arise.

Free eyesight testing

Look after your eyes. Free eye tests are provided to everyone in HMRC so they can comfortably use their computer without visual fatigue.

Mental health awareness

We understand mental health can be affected at any point in your life. Our employees can join the Mental Health Network (MHN) which is a colleague-led group with the aim of reducing stigma around mental health. So whether you personally struggle with mental health, have experience through a family member, friend or colleague or would just like to learn more to support others MHN can help.

Sports and leisure

We want everyone to have access to sports, leisure activities and days out. Even a small amount of activity can make a real difference to your wellbeing. For a small fee, you can join Civil Service Sports Council’s (CSSC), Sports and Leisure giving access to a wide range of activities, discounts and free offers for members. You can also join Revenue and Customs Sports and Leisure, who organise sports events and leisure activities for all standards of fitness.

HMRC prides itself on our learning and development opportunities and the support we give. We’re committed to investing in you and your development throughout your time at HMRC. You’ll have access to regular learning sessions and webinars from a range of cross-sector providers and we’ll make sure you have the tools and skills you need to do a brilliant job. On top of this, your colleagues will be there for you, offering mentoring, advice and practical help.

HMRC’s North Star is to be the most sustainable community in government. We want to embed sustainability across HMRC to make sure that our community has a positive impact on people and our planet.

Our strategic objectives contribute to the UN Sustainable Development Goals. We aim to reduce our greenhouse gas emissions hard and fast to prevent climate breakdown, minimise the impact of our operations on the planet and drive resilience through climate adaptation measures. We have set an ambitious target of Net Zero emissions by 2040.

Sustainability in HMRC also considers our social impact. Colleagues can have a positive impact directly in their regions through volunteering, which also supports their own development. HMRC offers 5 days Special Leave per year for this purpose. We centrally support several national charities, and colleagues can choose to donate through Payroll Giving. Last year, colleagues donated over £500,000 to hundreds of good causes.

We are committed to making HMRC a great place to work by delivering greater social value, mitigating future climate costs, supporting efficient revenue collection, and delivering impact in the communities that need it most.

HMRC prides itself on our learning and development opportunities and the support we give. We’re committed to investing in you and your development throughout your time at HMRC. You’ll have access to regular learning sessions and webinars from a range of cross-sector providers and we’ll make sure you have the tools and skills you need to do a brilliant job. On top of this, your colleagues will be there for you, offering mentoring, advice, and practical help.

At HMRC, we offer not just a job, but a rewarding career filled with challenges and opportunities. We’re committed to creating an inclusive environment where everyone, regardless of their background, feels respected and valued. Our priority is to ensure that every colleague at HMRC has a voice, feels safe, and can thrive.

That’s why we’re committed to creating a workplace where all of us feel trusted, respected, supported and confident in our role.

Our people are instrumental in building a trusted, modern tax and customs service.

As part of HMRC's Tax Specialist Programme, you'll join a group of highly skilled tax professionals who tackle the most challenging aspects of tax work. Along the way, you'll gain valuable experience, learning how to resolve tax disputes, lead teams, interact with senior business figures, and tackle complex tax issues. You will be given early responsibility to manage your own case load whilst being supported by tutors, managers, and peers to gain the skills we need to fund the UK.

You will go on to specialise in one of our many business areas that will hone your learning and skills to resolve tax disputes, lead teams, interact with senior business figures and tackle complex tax issues. You will play a vital role in our mission to ensure tax compliance and create a fair tax system.

Roles are as diverse as HMRC’s work – you could find yourself:

• making site visits and interviewing directors, their lawyers and accountants
• negotiating settlements and resolving tax disputes
• representing HMRC at Appeal Tribunals
• investigating fraud
• working as a consultant, offering specialist advice to teams across the business
• leading your own teams of tax professionals
• considering and agreeing the application of tax statute and case law
• taking responsibility for managing the relationship between HMRC and key businesses and their advisers

The programme is designed to give you a broad insight into the range of the tax work HMRC undertakes. It’s the perfect foundation for a wide-ranging career and offers the opportunity to find your way as you develop. HMRC will encourage and support you in exploring and developing your own particular skills and knowledge.

"I am delighted that you are considering HMRC as a career choice.

HMRC are going through an exciting time as we undertake a major transformation to modernise our organisation and deliver even better services for our customers. We are embracing new technology to deliver cutting-edge digital services, to make our jobs easier and to make us feel more connected. We can only achieve this with the help and support of our people.

We offer challenging, interesting work and fulfilling, rewarding careers. We’re working hard to make sure that we include people regardless of difference and that each and every colleague in HMRC works in a fully inclusive environment, where they feel respected and safe to speak up if they need to. This is a key priority for HMRC, and it’s everyone’s responsibility to contribute to it."

Jim Harra - HMRC Chief Executive and Permanent Secretary