Account Manager

With a background in customer services and an active interest in culinary developments, you are a recent graduate seeking an international experience, eager for new challenges, and ready to contribute to Newrest’s growth. This adventure is made for you!

Joining Newrest’s Graduate Program means seizing the opportunity to experience a unique journey at the heart of operational and managerial challenges within one of our subsidiaries.

Throughout the program year, you will be guided by a mentor who will help you develop your expertise. You will be involved in various areas such as processes, tools, and production. Your perseverance, commitment, and technical skills will prepare you to take on future leadership roles such as Production Manager or Business Unit Director. Your geographical mobility and interest in international opportunities will be key factors in accelerating your career.

Reporting to the Head of Commercial, you will be trained in our business operations with the goal of joining, in the medium term, one of our international units in the airline catering sectors. 

Account Managers are responsible for managing relationships with ongoing clients, especially those who are high volume and of global importance to the Newrest Group. National account managers should work alongside the Head of Commercial to establish and implement new accounts with a day to day purpose of implementing Customer Satisfaction on a continued basis.

You will need to have acquired an academic degree. For Operations Graduate Programme, we are particularly interested to hear from graduates with degrees in Operations Management, Business Related Degrees, Hospitality.

Key Accountabilities and Responsibilities

1. Building and maintaining relationships with key client personnel.

2. Managing the tactical and strategic delivery of services.

3. Leading the sales process for your clients.

4. Managing the opportunity pipeline and identifying new business opportunities with the client base.

5. Achieving and maintaining any KPI and SLA targets set by the client contracts.

6. Organising and managing client project reviews.

7. Responding to all Client flight reports and concerns.

8. Regular liaison with culinary departments on chefs tables.

9. Regular liaison with assigned clients to manage existing business.

10. Ensuring clients understand product range and menus.

11. Monitoring day-to-day commercial performance within a portfolio.

12. Project management (small teams) of the roll out of menus and services.

13. Interact with, colleagues, customers and clients in a professional manner at all times. 

14. Any other duties as requested by your manager.

Benefits

• Free meals.

• On-site parking.

• Full training and uniform.

• Employee Assistance Program.

• Free online health and wellbeing support.

• Pensions and Income Protection Schemes.

• Year-round access to virtual GP Service.

• Employee Discounts (also open to friends and family).

• 28 days holiday (inclusive of UK Bank Holidays), increasing with length of service.