Business Development Executive Graduate Assessment Day - 25th September 2026

Description

Content Guru is thrilled to host a Graduate Assessment Day at our head office in Bracknell, Berkshire, on September 25th, in search of the highest calibre graduates to join our sales team as a Business Development Executive. Content Guru is a leading provider of cloud communications solutions, helping businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes the development of AI and propensity modelling to create seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for

We are looking for graduates with a genuine passion for technology to join our fantastic global team, based in Bracknell, Berkshire. As a Business Development Executive, you will be selling innovative technologies and CX solutions to our customers globally, attending events and trade shows to develop lasting relationships, supported by peers with decades of experience. You will also receive industry-leading training on not only our impressive product suite but also sales techniques and objection handling, to set you up for success. If you're a graduate keen to develop your career in a thriving technical environment, this is the role for you!

Location

This role is based in our head office in Bracknell, Berkshire.

Responsibilities

Product and Sales Knowledge

• Continuously develop understanding of key products and technology relevant to our services.
• Remain aware of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

Account Planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly, and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.

Customer Relationships & Satisfaction

• Regularly contact and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery, and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.

Bid/Tender Management

• Work closely with presales, delivery, support, and any bid-related teams to effectively create, sell, and deliver new business wins for appropriately sized bids to the role level.
• Coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines, escalating as required to sales management.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.

The Successful Candidate Will Demonstrate

• Bachelor’s degree/equivalent or significant equivalent work experience
• Retail or other customer-facing experience
• Experience working in a team to deliver a project or task
• Demonstrable interest and experience in selling a product or concept
• Experience using a CRM or similar tool
• IT/telecoms experience
• Interpersonal skills, including effective influencing and negotiating
• Well-presented and able to speak/communicate confidently with customers
• Numerate
• Attention to detail, able to spot inaccuracies or inconsistencies in materials
• Tenacious attitude, willing to put required effort in to achieve their targets

About the Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, U.S., Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organizations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers, and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information, and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability, or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.