Community Assistant

The role:

We are searching for an inspired, motivated person looking to change the world. Working with the growing community of UK B Corps, the role will provide key assistance to our Community Team. The role will also include campaign administration, data collection & reporting and online community engagement along with ad-hoc administrative tasks.

Tasks and Responsibilities:

Community support

• Managing the community inbox, alongside fellow Community Assistant
• Allocating emails to relevant people
• Replying to frequently asked questions through the community inbox
• Creating canned responses, categorising emails and highlighting priority questions to Engagement Managers & Coordinators.
• Reporting monthly on incoming email trends and patterns, and using this data to inform improvements to Community Team resources.
• Updating contact data ad hoc on salesforce.
• Championing the meeting of Team SLAs by providing insights and reminders to colleagues

Community Team

Assist with a range of Community team administrative tasks including those of Working Groups, B Locals, and our Ambassadors programme

Engagement:

• Assist with activities which enable Community engagement including:
• Managing data in salesforce and ensure consistency in existing community databases
• Assist with invoicing and invoice tracking where appropriate
• Supporting our B Corp onboarding process
• Share B Lab generated content on the B Hive and assisting engagement activities and events such as B Socials & B Corp Month.
• Content creation and content capture
• Occasionally writing content and follow up from events and webinars
• Help to capture content from the community and developing ways to share it (i.e the B Hive)

Skills and Experience

Essential

• Experience in administration or similar role, covering:
• • Customer service- including customer facing communication both face to face and via email
  • Inbox management
  • Using CRM systems and other data management tools

• Great attention to detail and accuracy
• Good problem-solving skills
• Excellent organisational skills, proactive and use initiative to create improvements
• Gathering and analysing information and data, producing reports, recommending solutions

Eligible to work in the UK by the start of your employment.

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good
• Hybrid and adaptable working, we have a high trust environment and are advocates for right place working
• Hybrid working (min 1/2 days per week in office)
• Adaptable working hours (based around core working hours)
• Opportunity to work 4 days a week
• 25 days holiday plus bank holidays (pro rata for part-time staff)
• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days
• Our office is closed between Christmas and New Year, no need to take extra holiday!
• Private Medical and Dental cover
• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme
• 2 paid volunteer days per year
• Enhanced Parental Leave and family friendly policies, including carers leave
• Learning and Development opportunities
• Enhanced Pension and Life Assurance
• Cycle to Work Scheme
• Income Protection policy

Working in an adaptable office workspace

Full time, Permanent

Hybrid - Whitechapel, London (1-2 days per week in office)

Salary: £32,360 - £33,330

Closing on: Sunday 17th of November 2024 at 23:59PM