Course Co-ordinator

About the role

Reporting to the Director of Operations, the Course Co-ordinator role is central to ALSG in Salford. They have overall responsibility for the management, quality, and smooth delivery of a portfolio of courses run at ALSG and off base (UK and overseas).  Part of a wider co-ordinating team, the role will include the recruitment of faculty and candidates, pre and post course administrative tasks, being on site and co-ordinating courses in line with regulations, leading continuous improvements to enhance overall learning and sharing responsibility for the training centre kit, course materials, teaching space and overall maintenance.

Key Role Responsibilities:

• All pre and post course administrative tasks

• Recruitment of faculty and candidates to full capacity, in line with course regulations

• Checking course kit, course set up and close down

• Managing faculty accommodation

• Delivering courses held at ALSG in line with regulations and taking ownership for co-ordinating on course days

• Delivering courses held off base in line with regulations and taking ownership for co-ordinating on course days

• Taking responsibility for re-sit candidates during course days

• Reporting to the Director of Operations to meet requirements of the business plan and individual progress plans

• Identify knowledge gaps, accept coaching and mentoring, to maintain quality and standards of course delivery

• Represent ALSG at conferences and events to promote visibility and develop networks

• Act as a course champion, actively promoting our courses and highlighting their benefits and value wherever appropriate

• Actively collaborate and communicate within the co-ordinator team to ensure courses are run efficiently and to the highest standard

• Proactively communicate with the Director of Operations, the co-ordinator team and the wider ALSG team to keep open dialogue throughout the organisation

• Participate in continuous process improvements, both technical and non-technical

• Inform requirements for the stock of books and consumables

• Keep abreast of new technology and equipment for courses

• Visit other ALSG centres to build relationships, provide support and maintain standards

• Support the development team with updating of course materials when required

• Support task and finish groups as required

• Understand and comply with all policies and procedures

Candidate Requirements:

Knowledge

Essential

• How to run a course/event

• Organisation and time management

• Conflict and relationship management during events

Desirable    

• Knowledge of simulation training

• Experience of working in the charitable sector

• Organisation of events

Technical skills

Essential

• IT, including knowledge of Microsoft and other software packages, financial reporting.

• Knowledge of GDPR and information security practices

• Knowledge of maintaining manikins and course equipment

Desirable    

• Bespoke scheduling tools

• Invoice system

General skills/traits

Essential

• Excellent written and verbal communication

• Commercial awareness and third sector acumen

• Committed to achievement of high standards and dedicated to stakeholders

• Ability to remain calm, considered and focused under pressure

• High degree of professional integrity 

• Good attention to detail; able to identify, analyse, interpret and correct inconsistencies or irregularities 

• Positive and energetic approach towards work. 

• Deadline-focused 

• Works with the application of a ‘continuous improvement’ philosophy

• Behaviours underpinning our company values including EDI

Experience

Essential

• Some relevant event experience

Desirable

• Five years previous course/event experience of running multiple events

Qualifications

Essential

• A- level education, or equivalent

Desirable

• Project management

Working environment

Essential

• Capable of working in high stakeholder demand environments, within agreed deadlines

Desirable

• Hybrid working/office working

What ALSG offers:

• Competitive salary

• 12 month full time contract with possibility of permanent

• Hybrid working

• Flexi-time

• 7% employer pension contribution

• DIS insurance at 3 x salary

• Enhanced leave, sickness, maternity and paternity policies

How to apply:

Apply by email with a CV and cover letter, showing how you meet the candidate requirements.