Customer Success Graduate Programme

Who You Are

• Are you excited by the idea of joining a high-growth, data-led business at the intersection of marketing, analytics, and technology?
• Do you want to learn how fast-scaling tech businesses operate while developing valuable customer, data, and commercial skills?
• Are you looking for a role that allows you to make an immediate impact with real responsibility while being supported to grow?
• We hire for potential – you don’t need a technical degree or marketing background. We’re looking for:
• Curious, proactive individuals who are keen to learn and grow
• Excellent verbal and written communication skills
• Strong relationship-building ability, both internally and externally
• Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
• Organised and able to manage multiple priorities simultaneously
• Passionate about customer success and solving problems for customers
• Interest in emerging technologies and excited by the potential and opportunity AI brings

What the Job Involves

• The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure
• Starting in Customer Success you'll gain foundational experience while being prepared for future opportunities across the organisation
• Joining the team as a Customer Success Coordinator you will be at the heart of the business delivering the best possible experience to our customers
• You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards
• You will be responsible for the customer health and product adoption with the ultimate goal of client retention
• You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product
• You will own and project manage the onboarding of your clients, hitting time to value targets
• You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption
• You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes
• You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events)
• You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners
• In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency

The Application Process

• 20-minute screening call with a member of the Talent Team
• 48hr take home data task
• In-Person Assessment Centre at our office White City, London
• 2x final interviews in person with SLT in Fospha
• Top tip: Make sure to thoroughly research Fospha and tell us why you would be a great fit for the role!

Benefits

• Pension Scheme
• 25 days holiday (excl. bank holidays) + an extra day for your birthday
• Life Assurance
• Discounts with major retailers
• Free snacks weekly
• Regular socials
• Financial advisor sessions
• Free flu jabs annually
• £1,000 per year to spend on a range of flexible benefits
• Additional leave based on length of service