Enterprise Applications Consulting - ServiceNow - Full Time Graduate - London

What does this team do?

ServiceNow is a cloud-based, Software-as-a-Service (SaaS) platform, which means software applications are provided over the internet on a subscription basis. These applications are designed to automate and streamline digital workflows across various business functions like IT, HR, customer service, and operations.

Our ServiceNow team is a rapidly growing part of our business.

As a Global ServiceNow Partner, we help clients transform how they operate by designing and implementing innovative solutions on the ServiceNow platform. We combine industry insight, technology expertise and close collaboration with ServiceNow’s leadership and product teams to solve complex business challenges, deliver measurable outcomes and help clients prepare for the future.

What skills and academic qualifications do I need?

You’ll need to have obtained or be studying towards a minimum 2:1 in any degree discipline and have graduated by September 2027 for the Autumn 2027 intake.

What kind of work will I do?

As a Graduate in ServiceNow, you will work on large-scale technology transformations, from the design through to implementation. As part of your role, you will be:

• Support discovery activities by gathering information, documenting current processes, and helping identify improvement opportunities.

• Translate business needs into clear requirements, user stories, acceptance criteria, and process flows with guidance from experienced colleagues.

• Assist with workshops, interviews, and stakeholder playback sessions.

• Use firm-approved AI tools responsibly to support client delivery

• Work with functional and technical team members to clarify requirements and support solution design.

• Support testing by preparing test scenarios, recording outcomes, and helping manage defects through resolution.

• Contribute to Agile delivery activities, including backlog refinement, sprint planning, reviews, and retrospectives.

• Build knowledge of ServiceNow products, delivery methods, and client industries through formal training and project experience.

• Produce clear, accurate project documentation and communicate progress, risks, and issues promptly.

Where will I work?

At Deloitte we recognise how important face-to-face interaction is for your development in a new role. We also understand that our people need flexibility, which is why we operate a hybrid system, with a combination of office and home working. If you’re in a client-facing role, you might be expected to attend client sites on certain days, while your meetings will be a mix of online and in-person events. Please note your final assessment and induction will also be in-person, to give you the opportunity to network and build relationships.

All our workspaces are accessible, however, if you require further flexibility due to a health condition or caring responsibilities, please discuss this with our team.

How will I develop?

As part of this programme you will have the opportunity to build your capability in understanding:

• What technologies organisations currently use and how they can transform those to achieve their objectives

• How to interpret business objectives and transform those into requirements and solutions

• What large-scale technology transformations looks like

• How to build rapport with clients and ensure they have confidence in your capability

• Graduates will also embark on relevant certifications such as CIMA Certificate Level, to broaden key finance knowledge to support ERP implementations.

You will have unrivalled access to the largest and most important organisations in the world, as well as world class experts within Deloitte, all of which allow you to truly build a solid foundation for any career you seek to pursue.

Additional support and benefits information

• We’re a collaborative, inclusive firm and we want to help you to use your unique talents and perspectives in the workplace. From diversity networks to wellbeing and much more, we aim to support and reward you in the best way possible. Please use the links below to discover more about our processes, benefits, values and culture.  

• Do you have accessibility requirements or need reasonable adjustments for the interview or assessment process? Find out how we can help.

• We value our people and recognise their hard work.

Once you’ve applied to this role, you’ll receive an email from our recruitment team outlining next steps and the relevant deadlines for you to complete the following stages of our process.

We operate a strict one application per year policy across our Early Careers opportunities. We recommend only submitting an application for a role that you feel is right for you.

Visa Sponsorship

We accept applications from candidates who are currently on student visas for this role. We cannot accept applications from candidates who have previously spent time on a Skilled Worker or Graduate visa. If successful to offer, you must stay on your student visa until our immigration team contacts you 3 months before start date. See our Work Permits page for more information.

What matters to you? Make it happen at Deloitte.