Graduate Account Manager

Who you are

• Communicator – Clear and confident communication with customers 🗣️
  
  Reason: As the face of the company, you’ll need to communicate complex information in a way that's easy to understand and builds trust
• Emotional intelligence – Recognise and respond to customers' emotions 💖
  
  Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively
• Confidence – Handle challenges and conflict with self-assurance 💪
  
  Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success
• Autonomy – Work independently with minimal supervision 🌱
  
  Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential

What the job involves

• Provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🤝
• Suitable for recent graduates. You'll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged
• We'll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you're organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us. 🌱🦋
• Manage and support customer accounts 📊
• Handle renewals and upsells to drive customer growth 💡💰
• Provide product insights to help customers maximise value 📈
• Build strong relationships and encourage customer advocacy through testimonials 🗣️
• Stay organised and proactive in managing multiple accounts efficiently 📅
• Deliver excellent service to customers
  
  Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction
• Problem-solving – Resolve issues independently and effectively 🧠
  
  Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly
• Organisation – Stay organised while handling multiple tasks 📅
  
  Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track
• Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
  
  Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth

The application process

• Reporting To: Oliver Ackland-Snow
• Video Exchange
• Google Meets Interview
• Final In Person Interview
• Hired

Benefits

• 24 days holiday + Bank Holidays + your birthday off
• Apple laptop and latest tech gear for your home workstation
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company Retreat
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching