Graduate After Sales Support Executive

Description

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. We have a new opportunity for an After Sales Support Executive on our Toxicology sales team.

Location

Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered

Full-time, Permanent.

Working Hours / Shifts

40 hours per week, Monday to Friday from 8.40am to 5.20pm, with the potential for longer days Monday to Thursday and a half day on a Friday.

What Does This Role Involve?

As an After Sales Support Executive, you will play a key role in ensuring a smooth, efficient, and positive customer experience after initial sales engagement. This role supports the Sales Team by managing day-to-day customer service tasks, enabling sales to focus on revenue-generating activities. Some of the main duties of the role include:

• Act as the primary point of contact for routine customer queries. This will include creating new accounts with Finance, providing details for and following up on PFIs (Pro Forma Invoices), securing forward orders and forecasting from clients, providing timely updates on stock availability, order status, and delivery timelines.
• Issuing and reviewing any active Distributor contracts ensuring that targets are being met and raising any concerns with the Sales Team.
• Ensure that customers have all required documentation for customs and product registration. These tasks will require regular coordination internally with other departments including Regulatory, QA, Logistics, and Finance.
• Prepare detailed analytical sales reports to be used by Senior Management and the Sales team to identify key trends in sales highlighting any issues such as declining sales for specific customers or products and to review the long-term KPIs and monthly sales for the Sales Team.
• Utilise the CRM system to log interactions, update customer details, track progress, and maintain accurate records, to ensure that the Sales Team are aware of any issues or opportunities while also ensuring a strong relationship between the client and Randox HQ.
• Liaise with the end users and distributors.

Essential Criteria

• Qualified to at least degree level or previous sales or marketing experience.
• Experience in a customer service, sales support or administration role.
• Ability to build rapport with a diverse range of people.
• Strong communication and interpersonal skills.
• Teamwork skills and the ability to foster good working relationships.
• Driven and self-motivated to hit and exceed targets.
• Full UK driving licence and access to a car, as the site is quite remote.

Desirable

• Fluent in Spanish.
• Fluent in another European language.
• Experience in a sales environment.
• Experience dealing with customers via phone.
• Some understanding of a general sales cycle.
• Experience using a CRM system.
• Familiarity with order processing, PFIs, or logistics workflows.