IS Graduate Apprentice Analyst
Job Number: 26001405
Computing and Information Services
Grade 5: £27,865 - £30,986 per annum
Apprentice - Full Time
Contract Duration: 2YRS
Contracted Hours per Week: 35
Working Arrangements: Standard working hours
Closing Date
17-Nov-2026, 5:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable.
The University
At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
We would be thrilled if you would consider joining our thriving University.
The Role and the Department
The role supports the IS Senior Product Manager, for the team that the successful applicant is allocated, to deliver effective technology solutions to the University and is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer focused information systems and services.
Specifically, the post holder will undertake activities relating to, and work with increasing independence in relation to:
- Software integration
- Software configuration
- Software testing
- Software support and troubleshooting
- Data and analytics
- User experience analysis, design, and evaluation
- Content authoring and publishing
- Security operations
- Incident ownership and management
- Reporting
The Computing and Information Services (CIS) has an annual operational budget in excess of £27m, including multi-million pound programmes of change within year, and approximately 172 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services, and; Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation.
CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity, depending on the job role.
Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: student record management; curriculum & learning, IWMS, integration services; AI; identity and access management, and; other immersive technology experiences.
The post holder will be sponsored, and required, to undertake further study that will lead to the award of a digital related qualification. The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and acceptance by the training provider to offer a training place.
It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:
- You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
- Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
- We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
- Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector.
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
- We offer generous pension schemes with varying contribution amounts to help you plan for your future.
Durham University is committed to equality, diversity and inclusion
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.
As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.
We welcome and encourage applications from members of groups who are under-represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description.
Essential Criteria
Qualifications/Experience
- Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
- Degree level qualification and demonstrable experience of software coding skills learned within: a formal IT role, or; within an education setting, or; via a hobby.
- Experience of working within a team to ensure the delivery of high-quality services.
- Experience of providing advice and guidance to a range of customers and colleagues.
- Experience of managing time to meet deadlines.
- Residency eligibility - The apprentice must have the legal right to work in England.
Skills/Abilities/Knowledge
- Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.
- Industry or professional knowledge/recognition relevant to the role supported by relevant courses or certification.
- Committed to continuing professional development.
- Ability to solve problems yourself and as part of a team and plan appropriate solutions.
- Knowledge of health and safety issues.
- Ability to participate in networks to share and discuss good practice and exchange information.
Desirable Criteria
- Experience in at least 2 mainstream scripting languages, including JavaScript*
- Experience in at least 2 mainstream high level programming languages, e.g. C++, Java*
- Experience in using APIs including knowledge of software development using REST and SOAP APIs in an Oracle environment*
- Knowledge of Oracle or SQL Server relational databases and database programming using PL/SQL or TSQL*
Please don’t forget to check if there is any weighted criteria. While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.
What you are required to submit:
A current CV, A covering letter, and an evidence document which clearly shows how you meet all of the Essential criteria. When providing evidence, you must ensure each essential criteria is clearly identified by providing the criteria heading first, and then the evidence; failure to do this may result in your application failing shortlisting.
Sectors
Locations
Sectors
Locations
Job Number: 26001405
Computing and Information Services
Grade 5: £27,865 - £30,986 per annum
Apprentice - Full Time
Contract Duration: 2YRS
Contracted Hours per Week: 35
Working Arrangements: Standard working hours
Closing Date
17-Nov-2026, 5:59:00 PM
Disclosure and Barring Service Requirement: Not Applicable.
The University
At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.
We would be thrilled if you would consider joining our thriving University.
The Role and the Department
The role supports the IS Senior Product Manager, for the team that the successful applicant is allocated, to deliver effective technology solutions to the University and is part of the wider Information Services (IS) collection of teams, which underpins the delivery of customer focused information systems and services.
Specifically, the post holder will undertake activities relating to, and work with increasing independence in relation to:
- Software integration
- Software configuration
- Software testing
- Software support and troubleshooting
- Data and analytics
- User experience analysis, design, and evaluation
- Content authoring and publishing
- Security operations
- Incident ownership and management
- Reporting
The Computing and Information Services (CIS) has an annual operational budget in excess of £27m, including multi-million pound programmes of change within year, and approximately 172 staff. The Senior Leadership Team report directly to the Chief Information Officer (CIO) with the following portfolios: Strategy and Change; Technical Services; Information Services, and; Cyber Security. CIS work with departments across the university to provide academic, teaching and administrative services that underpin the day-to-day activities of the whole organisation.
CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability. The department works in a hybrid capacity, depending on the job role.
Information Services (IS) is responsible for the provision of a wide range of end-user and customer facing technology services, ranging from: student record management; curriculum & learning, IWMS, integration services; AI; identity and access management, and; other immersive technology experiences.
The post holder will be sponsored, and required, to undertake further study that will lead to the award of a digital related qualification. The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and acceptance by the training provider to offer a training place.
It is a requirement for this role that the University is satisfied that you meet the apprentice eligibility criteria for the qualification you would be undertaking as part of the role. Including right to work, residency eligibility, visa duration, previous qualifications conditions and completion viability. This will be applicable for any apprenticeship funding eligibility.
Working at Durham
A competitive salary is only one part of the many fantastic benefits you will receive if you join the University:
- You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions.
- Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16.
- We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community.
- Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector.
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
- We offer generous pension schemes with varying contribution amounts to help you plan for your future.
Durham University is committed to equality, diversity and inclusion
Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.
As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive.
We welcome and encourage applications from members of groups who are under-represented in our workforce including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.
What you need to demonstrate when you apply/Person Specification
When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description.
Essential Criteria
Qualifications/Experience
- Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or a Post-16 qualification or equivalent experience.
- Degree level qualification and demonstrable experience of software coding skills learned within: a formal IT role, or; within an education setting, or; via a hobby.
- Experience of working within a team to ensure the delivery of high-quality services.
- Experience of providing advice and guidance to a range of customers and colleagues.
- Experience of managing time to meet deadlines.
- Residency eligibility - The apprentice must have the legal right to work in England.
Skills/Abilities/Knowledge
- Excellent spoken and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Strong digital competence with demonstrable skills in using core digital tools including internet, email, digital communication tools, Microsoft 365 applications, digital booking system, project planning.
- Industry or professional knowledge/recognition relevant to the role supported by relevant courses or certification.
- Committed to continuing professional development.
- Ability to solve problems yourself and as part of a team and plan appropriate solutions.
- Knowledge of health and safety issues.
- Ability to participate in networks to share and discuss good practice and exchange information.
Desirable Criteria
- Experience in at least 2 mainstream scripting languages, including JavaScript*
- Experience in at least 2 mainstream high level programming languages, e.g. C++, Java*
- Experience in using APIs including knowledge of software development using REST and SOAP APIs in an Oracle environment*
- Knowledge of Oracle or SQL Server relational databases and database programming using PL/SQL or TSQL*
Please don’t forget to check if there is any weighted criteria. While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.
What you are required to submit:
A current CV, A covering letter, and an evidence document which clearly shows how you meet all of the Essential criteria. When providing evidence, you must ensure each essential criteria is clearly identified by providing the criteria heading first, and then the evidence; failure to do this may result in your application failing shortlisting.
