Graduate Business Operations Associate

Job Description

• Be the dependable engine of the ops team
• You’ll keep orders flowing - spotting and resolving the ones that get stuck or go missing
• Answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone’s plate
• You’ll learn the whole order journey end-to-end and, within months, start figuring things out on your own
• Keep the flow clean: Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate them
• Support sellers & partners: Answer operational tickets, run checkers, and create/send invoices accurately and on time
• Learn to build: Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from there
• Improve as you go: Drive incremental improvements to the tools and processes you touch every day
• What you’ll achieve in your first 90 days:
• Run the daily cross-system reconciliation reliably and clear order exceptions in your queue
• Answer operational tickets within SLA and run the Bezos checkers independently
• Build your first working Claude skill or small automation that saves the team time
• Deliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holding

Benefits

• Holidays: We offer 25 holidays plus public holidays, plus your birthday plus we take a company-wide holiday over Christmas
• Flexible working: We recognise that people have a life outside work and offer flexible working, great for those with families
• Equity: All full-time people are owners and receive equity
• Remote first: We are a remote-first company, you can be based anywhere in the world. We meet at least once a month in person
• Mental health: Mental health support through Spill counselling and free Headspace subscription

Qualifications

• AI-native: can build, not just chat. You use Claude/AI in your daily work and can build a simple, working Claude skill. You don’t need a portfolio of production agents yet but must demonstrate building one in the recruitment exercise. (Having already built skills/agents is a strong plus.)
• Clear communicator: Writes clearly, presents simple findings, and flags problems early
• Picks things up fast: Learns new tools and processes quickly and gets productive without a long ramp
• Energised by startups: Excited by ambiguity, pace and ownership, wants a wide remit, not a narrow one
• Reliable & coachable: Delivers what’s asked, on time, with clean work; asks questions when stuck rather than guessing; takes feedback well
• Numerate & analytical: A degree (or clearly demonstrated equivalent) in a quantitative discipline, e.g., engineering, maths, physics, CS, or a heavily numerate economics/finance/quant-social-science track. Comfortable with raw data and spreadsheets
• Internships or part-time work in consulting, banking, operations, analytics, consulting, e-commerce or a startup
• Having already built a Claude skill, agent or automation of your own
• Light coding (Python / SQL) or no-code tooling (Make, Zapier, Retool, Airtable)