Graduate Customer Success Executive

Are you a graduate looking for your first step into a customer success role? Are you looking to join an innovative and fast-paced environment?

Join Product Hub – Powered by MMR

This is a unique chance to be part of the world’s only global research platform offering true end-to-end product testing.

At Product Hub, we do things differently. We’re on the hunt for bold thinkers, doers, and problem-solvers who thrive in fast-paced environments and aren’t afraid to roll up their sleeves. If you love a challenge and think outside the box, we want to hear from you.

Key Responsibilities

The Customer Success Specialist role is pivotal in bridging client-facing needs with operational excellence. You’ll assist with onboarding new clients (especially DIY), coordinate across departments, and ensure documentation and delivery flows are followed accurately. You’ll own small delivery tasks end-to-end and start to manage more complex internal workstreams.

• Own internal or small-scale client projects — Manage everything from planning to delivery, independently.
• Keep projects on track — Monitor timelines, manage dependencies, and ensure quality at every stage.
• Support scalable success — Help roll out repeatable programs, training modules, and onboarding kits.
• Collaborate and grow — Join cross-functional alignment meetings, retrospectives, and continuous improvement sessions.
• Lead client onboarding — Guide new clients through platform setup and delivery expectations with confidence.
• Be the go-to for client queries — Manage incoming questions via Zendesk and keep Monday.com project boards updated.
• Keep documentation sharp — Maintain and update internal guides, client-facing docs, and training decks.
• Own quality assurance — Perform QA checks on dashboards, deliverables, and tagging setups to ensure accuracy.
• Work cross-functionally — Partner with Product and Tech teams for smooth handovers and fast issue resolution.

Skills, Knowledge and Expertise

• A structured thinker with strong documentation and coordination skills
• Familiar with tools like Monday.com, Zendesk, or equivalent project/task tracking tools
• Comfortable working with both technical teams and client-facing stakeholders
• Able to juggle multiple small projects or tasks while maintaining strong communication
• Have previously completed an internship within customer service or success

A bit about us and our benefits!

Backed by 35+ years of MMR's product & sensory research expertise, Product Hub was built to accelerate innovation pipelines and bring products to market faster than ever before.

At Product Hub, our culture is fast-paced, dynamic, and built on a shared drive to do great work. We move quickly, think big, and aren’t afraid to get stuck in. It’s a place where hard work is recognised, ideas are valued, and no two days are the same. 

We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here.