Graduate IT Engineer

Description

As a Graduate IT Engineer at Systal, you will be responsible for supporting and maintaining the company's internal IT systems, ensuring smooth day-to-day operations for all staff. This role focuses on end-user support, system administration, and infrastructure maintenance. While networking is not a core responsibility, foundational knowledge is considered desirable.

Key Responsibilities

End-User Support

• Provide 1st to 3rd line support for desktops, laptops, mobile devices, and applications.
• Troubleshoot and resolve issues related to hardware, software, and user access.
• Assist with onboarding/offboarding processes including device setup and account provisioning.

System Administration

• Manage and maintain Windows-based systems including user accounts, permissions, and policies.
• Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
• Perform routine updates, patching, and system health checks.
• Experience with Linux-based systems would be advantageous.

Device & Asset Management

• Deploy and configure new hardware and software for internal users.
• Maintain accurate inventory of IT assets and ensure lifecycle management.
• Support and manage Apple and Android mobile devices, including MDM solutions.

Security & Compliance

• Enforce endpoint protection policies and monitor for security alerts.
• Support compliance with internal IT policies and external regulations (e.g., Cyber Essentials, ISO27001).
• Assist with audits and documentation of IT procedures.

Documentation & Process Improvement

• Create and maintain internal documentation for systems and support procedures.
• Identify opportunities to improve IT processes and user experience.

Key Requirements

Proficiency in:

• Windows 10/11 and Microsoft 365 suite
• Active Directory & Group Policy
• Device imaging and deployment tools (e.g., Intune, Autopilot)
• Endpoint protection and patch management
• Apple and Android mobile device support and management
• Basic PowerShell scripting for automation

Experience with:

• Service desk platforms (e.g., ServiceNow, Jira)
• Remote support tools (e.g., TeamViewer, AnyDesk)
• Software deployment and license management

Desirable Knowledge:

• Basic networking concepts (e.g., IP addressing, DNS, VPNs)
• Linux-based system administration

Why come and work with us at Systal?

• Competitive salary and benefits package.
• Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.
• Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
• Systal's core is its people. Our culture and success are founded upon having the best-performing people in a high-performing culture to deliver the best-in-class customer experience. Our mission is to be the world's most trusted technology services partner – inspiring, empowering, and enabling the innovation and transformation of today and tomorrow. And we want you to join us!