Graduate Operations Executive

Who you are

• Degree from a top university or equivalent, 2:1 or higher
• An owner's mentality: when something is broken you feel responsible for fixing it properly, not just working around it
• Action-driven individual able with a strong work ethic who is willing to get stuck in
• Ambitious with a drive to join a fast-paced, high-growth company
• Well-rounded individual able and willing to flex to take ownership where necessary outside of their areas of core responsibility
• A quick learner who wants to understand multiple areas of the business in detail
• Interest in applying technical solutions to complicated problems
• Charismatic and energetic with a passion for food
• Expert level of English language
• Right to Work in the UK
• Experience within the hospitality industry preferable but not required

What the job involves

• Reporting to the Live Operations Lead
• Working Days - Mainly Monday - Friday (with flexibility needed for the odd weekend shift)
• Working Hours - shifts working up till 9pm when required
• You will own the live experience of our 400+ restaurant partners — the part of Sessions our customers feel every single day
• This is a junior role with outsized ownership, ideal for a recent graduate or someone early in their career who wants real responsibility in a start-up: you'll be on the front line with partners, spotting where the system fails them, and then building the tools, automations, and processes that fix it permanently - not just for one partner, but for all of them
• The role sits inside the Product & Tech team, and we expect you to bring a product mindset from day one: treat every inbound query as a signal, find the pattern behind it, and turn it into a roadmap item you help design and ship
• You'll work hand-in-hand with our engineering and data teams, and you'll finish every quarter knowing more about how the platform works than you started
• Our partners are restaurants, so our platform is busiest in the evenings and at weekends - that's when things break and when the real pain points show. Truly understanding our customers means some of your hours will be irregular, and the right candidate will see that as the best part of the job, not a downside: it's where the insight comes from
• Sessions moves fast and has a strong commitment to quality experiences for food lovers. We need someone who shares that passion and wants to be measured on how much better they make things, not how many tickets they close
• Run the front line for our restaurant partners - owing queries end-to-end (including on the phone, so you'll need to be confident on a call), and turning recurring issues into permanent fixes rather than repeat work
• Own 'outbound' communications to Partners to support Sessions internal teams as they communicate important updates on everything from menu execution to tech updates
• Build an 11* customer experience: own the feedback loops that capture user pain, measure it, and make it disappear
• Manage onboarding end-to-end, supporting the Sales and Culinary teams on all new partner and brand launches
• Work closely with our technical teams to resolve issues in a coordinated manner, and design and implement technical improvements. This includes contribution to the Tech Roadmap
• Closely support the team lead on cross-functional projects and streamlining operational processes
• A little bit of everything! At Sessions we all wear many hats, which is part of the fun!
• This job description provides a summary of the main duties and responsibilities. It is not an exhaustive list, and the successful candidate will be expected to demonstrate flexibility and take on reasonable duties and projects not explicitly mentioned here as the needs of the business evolve

The application process

• We usually respond within a week

Benefits

• Monthly commission (sales roles only)
• Work from home opportunities
• Pension
• Wear what you like dress code!
• Paid after work socials
• £2,000 employee referral scheme
• Paid volunteer days
• Employee Assistance Programme
• Bonus Scheme
• Potential for Share Options in some roles
• 25 days holiday (excl. bank holidays)
• Health & Dental Benefit - Virtual GP
• Financial Benefits via Mintago